Store Manager

Location: Katy, TX

Reports To: Area Retail Manager

Status: Full-Time

Purpose of the Role

As the Store Manager, you are the heartbeat of our retail experience—blending operational excellence with heartfelt hospitality and leadership. You’ll lead by example to create a welcoming, elevated environment where customers feel seen, supported, and inspired.

Two main brand pillars revolve around creating art as well as supporting and uplifting women. Given those efforts - this role is ideal for a fashion leader who is equally passionate about people (both internal and external), product, and hospitality; someone who leads by example, develops others, and ensures that each store reflects the joyful, inclusive, and elevated retail environment that defines the brand.

Key Responsibilities

Customer Experience & Brand Stewardship

• Champion brand signature hospitality model—where service is warm and never pushy
• Create a store environment that reflects our brand values: creativity, inclusivity, joy, and empowerment
• Personally model best-in-class service behaviors: storytelling, connection, empathy, and gratitude
• Ensure every customer leaves the store feeling inspired, appreciated, and part of the the brands community

Store Operations & Sales Leadership

• Own all day-to-day retail operations, including opening/closing, team scheduling, payroll forecasting, and sales floor coverage
• Lead daily sales execution and merchandising in alignment with company standards and product strategy
• Manage store-level controllable P&L items, including payroll, supplies, and shrink
• Maintain high standards of cleanliness, organization, safety, and compliance
• Oversee back-of-house operations including inventory flow, receiving, packaging, and quality control

Team Leadership & Development

• Hire, train, and develop a high-performing team of retail brand specialists and leaders
• Build a store culture rooted in belonging, development, and accountability
• Conduct daily coaching and 1:1s with team members focused on performance, service, and growth
• Create and implement succession plans to build a talent pipeline for future store leadership roles
• Lead store huddles and service training sessions to keep morale and brand standards high
• Proactively communicate store trends, guest feedback, and team needs to Area Retail Manager and HQ

Visual Merchandising & Marketing Activation

• Execute all brand visual guidelines and seasonal merchandising updates in partnership with visual and creative teams
• Partner with the the brand Connects team to host in-store events and community activations

Brand Representation & Physical Presence

As a Store Manager, you are more than a retail operator—you are a physical extension of the Consuela brand. That means embodying our purpose, our tone, and our aesthetic.

• Represents the brands joyful, artistic, and purpose-led spirit by leading with a confident presence, paired with a polished personal style and genuine enthusiasm/energy— demonstrating the brand lives within an elevated, effortless aesthetic rather than dressing as the product.
• Set the tone for hospitality-forward service that is empathetic, intuitive, and pressure-free
• Uphold visual and cultural standards that reflect a high-end retail environment—including team appearance, store ambiance, and language used in customer interactions
• Champion and protect the brand’s emotional impact—ensuring every customer feels uplifted, seen, and welcomed

Requirements

Education & Experience

• 3+ years of retail management experience, preferably in fashion, accessories, or lifestyle retail
• Proven track record of delivering exceptional customer service and developing high-performing teams
• College degree preferred; high school diploma required
• Proficiency in retail/technology systems (POS, timekeeping, inventory), Google Workspace, and mobile tools
• Must have reliable transportation and ability to work weekends, evenings, and holidays as needed

Knowledge, Skills & Traits

• Passion for art, design, fashion, and storytelling
• Deep understanding of retail operations, merchandising, and sales behaviors
• Clear and compassionate communicator with strong emotional intelligence
• Natural team motivator who leads with warmth, vision, and consistency
• Strong organizational skills to juggle priorities, timelines, and people with grace
• Personally aligned with the brands mission, values, and spirit of positivity

Benefits

• Company-subsidized medical, dental, vision insurance
• SIMPLE IRA with company match
• Generous PTO
• Access to brand products and employee discount
• Opportunities for career growth and leadership development within a growing brand

Salary Description

$60,000 - $75,000