Sr. Platform Engineer (Irving, TX or Baltimore, MD)

Optomi, in partnership with a leading organization, is seeking an experienced Sr. Platform Engineer who will be responsible for deploying NiceCX and integrating GenAI into the current systems. This role requires a developer who can take over existing work without the need for extensive training.

*Must have a strong background in Financial Systems, Python and/or Java, and Typescript

Responsibilities:

• Design, develop, and maintain REST and GraphQL APIs for scalable applications, including integration with NiceCX and other contact center platforms.
• Build and maintain integrations with telephony systems (SIP, VoIP, PBX), IVR platforms, chatbots, and omnichannel routing solutions.
• Deploy and manage applications using AWS services (EC2, Lambda, API Gateway, S3), ensuring high availability and reliability.
• Implement and manage CI/CD pipelines using GitHub, Jenkins, and Kubernetes to enable seamless deployments.
• Work closely with architects, product managers, QA, and senior engineers to deliver high-quality solutions for contact center operations.
• Monitor and improve system performance and scalability, particularly for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (e.g., AWS CloudWatch, ELK stack) to maintain operational excellence in a contact center environment.
• Develop automation workflows and reporting dashboards for improved operational efficiency and agent productivity.

Apply today if your background includes:

• 6–8 years of professional software development experience.
• Strong proficiency in Java, Python, JavaScript, and TypeScript.
• Hands-on experience with REST API design, development, and consumption.
• Familiarity with cloud technologies, specifically AWS (EC2, Lambda, S3, API Gateway).
• Practical experience with DevOps practices and CI/CD tools including GitHub, Jenkins, and Kubernetes.
• Solid understanding of software development principles and best practices, including version control, unit testing, and debugging.
• Exposure to contact center technologies, telephony integration, or customer engagement platforms.