Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD
Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.
Why This Role Is Exciting:
- Opportunity to move from contract to permanent employment
- Flexible onsite and remote work options
- Work with innovative technologies, including AI-driven automation and analytics
- Play a key role in end-to-end platform development and operational improvements
Responsibilities of the right candidate:
- Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
- Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
- Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
- Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
- Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
- Monitor, analyze, and optimize system performance for real-time contact center workloads.
- Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
- Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
- Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
- Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).
Experience of the right candidate:
- 6–8+ years of professional software development experience
- Strong programming skills in Java, Python, JavaScript, and TypeScript
- Experience designing, developing, and consuming REST APIs
- Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
- Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
- Exposure to contact center technologies, telephony, or customer engagement platforms
- Solid understanding of software engineering best practices: version control, testing, debugging
- Ability to thrive in agile, collaborative team environments
- Enterprise financial services experience
