Software Engineer - Production Support RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

In this production support role, you will act as a Software Engineer, utilizing a thorough understanding of applicable technology with an underlying migration goal to cloud based technologies within the Application Ownership and Engineering team within Wells Fargo Auto technology.

We are seeking several individuals with knowledge of the consumer lending business, specifically domain knowledge of the Auto Lending systems and practices, Wells Fargo secure coding practices, and a full range of skills from creating and process requirements, user interface development and coding on all tiers including database development.  The engineer will need an astute technical mind that can navigate through the organizational and process hurdles to transform the system into a modern microservices based architecture while navigating the due dates on current applications. You should also have a strong understanding of domain driven design, Wells Fargo Auto architecture, and design principles and patterns.

The roles and responsibilities of the position include :

• Design, development and troubleshooting of production critical enterprise wide applications.
• Assist all customers and provide production support for all designs and perform tests on all installation process for infrastructure.
• Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
• Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
• Analyze all business processes and ensure compliance to all controlled processes according to business requirement.
• Monitor and provide support to business workflows and provide expert knowledge on all workflow designs.
• Provide 24×7 operational support to all production practices on holidays and weekends.
• Develop and maintain professional relationships with enterprise platform team, business teams and technology value delivery teams and provide support.
• Monitor all alerts and escalate all issues for all procedures and systems.
• Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. 

This is a full time opportunity with a competitive compensation package, a comprehensive benefits package including a generous PTO program and many other benefits. 

For additional benefit information visit https://www.wellsfargo.com/about/careers/benefits/

***The position will consist of about 50% production support and at times, will work additional hours to include weekends and after hours. 

RWF-  Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.
 

• 5+ years of software engineering experience
• 5 + years of Progress programming experience
• 3 + years of experience supporting or designing high priority enterprise technology solutions
• 7+ years of application development and implementation experience

• An industry-standard technology certification
• Strong verbal, written, and interpersonal communication skills
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of auto finance applications
• Knowledge and understanding of Information Technology consulting in the financial services industry
• Outstanding problem solving skills
• Strong analytical skills with high attention to detail and accuracy
• 2+ years of SOA (Services Oriented Architecture) experience
• Knowledge and understanding of cloud computing
• 2 + years of Confluence WikiD experience
• Experience with continuous integration and continuous deployment

• Experience with a customer service mindset and a focus on continuous improvement
• Knowledge of when to use technical and non technical language
• Ability to build relationships with peers and management at all levels
• Ability to work under high-pressure situations and effectively prioritize in a highly dynamic work environment that includes a global focus
• Strong problem solving and program execution skills while being process orientated
• Self-motivating and delivery focused individual
• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
• Strong team player with direct and matrix management skills
• Flexible and being able to manage time effectively
   

• Ability to work additional hours as needed
• Ability to travel up to 25% of the time

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $84,000 Mid: $120,000
NC-Charlotte: Min: $84,000 Mid: $120,000
TX-Irving: Min: $84,000 Mid: $120,000

AZ-Chandler: 2501 S Price Rd - Chandler, AZ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
TX-Irving: 6051/6061 N State Hwy 161 - Irving, TX

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.