Site Reliability Engineer - Software Engineer RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

This is an Site Reliability Engineer Software Engineer role within Wealth & Investment Management Technology Platform Management, supporting the Brokerage Internet & Intranet Group (BIIG), a part of the Wealth Investment Management Technology division.  Brokerage Internet & Intranet Group (BIIG) is responsible for all facets of production availability, technology delivery, vendor management and line of business support for Wells Fargo Advisors’ Customer and Financial Advisor Digital Platforms. The candidate will be responsible for implementing lifecycle tech refresh and implementations for the Brokerage Internet & Intranet Group (BIIG) applications. Candidate will act individually and within a team by providing application engineering and support, system maintenance, application deployment, and design guidance and consultation utilizing a thorough understanding of applicable technology, tools and existing designs. Participates in systems implementation, validation and the migration of platforms and applications to production.  Develops new or maintains existing documentation, departmental technical procedures and user guides. Works within a team and often independently across projects, allocates and partners effectively with team resources and may coordinate task oversight of small to medium sized projects. Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.

The Site Reliability Engineer Software Engineer in a lead technical role providing technical guidance and consultation with application teams, clients, and Engineering Managers for their technology domain environments including but not limited to cloud, middleware, operating systems, applications, Software-as-a-Service, and Platform-as-a-Service products. Design, code, test, debug and document programs using Agile development practices. Provides the strategy and design for projects associated with their technology domain including, upgrades and deployments. Utilizes advanced technologies and methods to integrate their technology domain with other technology domains, enabling the creation of new or expanded heterogeneous environments. Develops new documentation and departmental technical procedures. Directs the gathering of performance statistics to assist in determining hardware and communication tools needed to support projected transaction volumes, response time and system availability targets. As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff. Assures quality, security and compliance requirements are met for supported technology domain. Leads projects and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Assures quality, security and compliance requirements are met for supported technology domain.

We are looking for an Site Reliability Software Engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale in a diverse environment. You will join a focused team of Site Reliability Engineers introducing and advancing Site Reliability Engineers discipline across several hundred applications and multiple vertical lines of business supporting the entire firm.  The team will drive technology transformation and adoption of Site Reliability Engineers aligned enterprise capabilities and products, launch new tooling enablement, automate away complex issues and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications onboarded to Site Reliability Engineer are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on. 

The Site Reliability Engineer will work within Wells Fargo Platform Management team partnering across platform teams, development teams, product owners, scrum masters, and with other technology centers of excellence. They are responsible for engineering new solutions (automated and procedural) to improve platform and application stability, performance, staff productivity, metrics and reporting;  ensuring all availability, architecture, quality, security, support and risk/compliance standards are met.  It will include both collaborating with other teams to accomplish the solutions and in other cases creating the solution.

The Site Reliability Engineer will be responsible for the following:

• Develop and oversee the engineering of automated solutions to improve platform and application stability, performance, staff productivity, metrics and reporting. 
• Design, build, deploy and maintain engineered solutions through collaborative efforts with team members and third party vendors.
• Collaborate with other teams within the Enterprise to design and create effective solutions.
• Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
• Perform advanced troubleshooting of incidents in mission-critical systems (on call support as necessary) and participate in preventative problem management activities.
• Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with Enterprise Function technology partners/managers.
• Operational sustainment and reduce risks in the eco-system by aggressively pursuing safety and soundness type of actions not limited to vulnerability, patching, end of life and resiliency.
• Manage and coordinate production change requests and release management.
• Manages continuous services improvements and drives innovation to ensure SLAs, KPIs and OLAs for the critical business processes, applications and partner interfaces.

Applicants must have production application support experience in a 24x7 environment. Capability to self-start and drive initiatives with little to no oversight, and document and engage with a globally distributed team.  This position will offer the ability for additional scaling and integration to a standardized support, deployment, and engineering teams looking for another great team member addition! RWF

RWF - Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.

• 5+ years of software engineering experience
• 5+ years of application production support experience
• 3+ years of build-deploy automation and configuration experience within the Linux and Unix environment
• 3+ years of platform engineering experience
• 3+ years of scripting and automation experience
• 3 + years of enterprise Splunk engineering experience
• 5+ years of Middleware experience
• 2+ years of ServiceNow experience

• An industry-standard technology certification
• Strong verbal, written, and interpersonal communication skills
• 1+ year of Salesforce experience
• Cloud computing experience
• A BS/BA degree or higher in information technology
• Ability to be flexible and adjust plans quickly to meet changing business needs
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Knowledge and understanding of web systems: applications
• Knowledge and understanding of web systems: architecture or design
• Knowledge and understanding of web systems: physical, logical, hardware, and software
• Knowledge and understanding of web systems: security applications and systems
• Knowledge and understanding of web systems: web application installations, upgrades, and deployments
• Knowledge and understanding of Windows OS administration
• Knowledge and understanding of technical documentation: for technical design documentation used by engineering teams
• 5+ years of IIS experience
• Ability to manage SSL certificates processes ranging from monitoring SSL certificate expiration dates, ordering certificates, and installing certificates on servers in a timely manner to assure product availability
• Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning
• Knowledge and understanding of technology installation: configuring and troubleshooting middleware on servers
• Knowledge and understanding of technology support: operational support for middleware instances and applications configuration
• Messaging Queue (MQ) experience
• Mutual Authentication experience
• Knowledge and understanding of Python, Ruby, PowerShell, and Shell scripting
• Experience utilizing PowerShell, Bash, Perl, or Python to automate complex manual tasks
• BoKS or Keon experience
• Puppet experience
• Knowledge and understanding of system monitoring and high availability architectures, at an enterprise level

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment, including weekends and holidays

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
TX-Irving: 2975 Regent Blvd - Irving, TX
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
NJ-Summit: 190 River Rd - Summit, NJ
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
NY-New York: 30 Hudson Yards - New York, NY

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.