Strong knowledge and understanding of SNWO Modules (SNOW Modules(ITSM,CMDB,CSM,VAM,Agent Char, Service Portal , Integrations)
Strong and Experienced with UI Policies, UI Actions, and ACLs , Expertise in Business Rules, Client Scripts, and Script Includes
Strong Defect Management exposure , Defect logging, tracking, and prioritization, Coordination with development team for fixes, Validation and testing of fixes, Deployment support for patches/releases,Defect trend reporting