Servicenow Developer

We are looking for a ServiceNow Developer who is eager to learn, grow, and transform their career by working on challenging and impactful projects.

Key Responsibilities

We will accept candidates across Brasil.

In this role, you will:

• Develop and configure ServiceNow solutions using an OOTB‑first approach
• Improve and maintain CMDB structure, relationships, and data quality
• Support CSDM alignment across service models and service portfolios
• Build and enhance custom applications, flows, UI policies, and automations
• Develop and support integrations using IntegrationHub, REST APIs, and MID Server
• Enable and support AI features in accordance with governance and security standards
• Perform troubleshooting and root cause analysis, proactively reducing technical debt
• Execute QA activities (unit, functional, and regression testing) and maintain test evidence
• Create and maintain clear technical documentation
• Support platform upgrades, ensuring solutions are upgrade‑safe

Mandatory Skills

• Strong JavaScript experience (Business Rules, Client Scripts, Script Includes, ACLs)
• ServiceNow configuration and development (Flow Designer, forms, workflows)
• Experience with integrations (REST APIs, IntegrationHub)
• Solid knowledge of CMDB fundamentals (CI classes, relationships, data quality concepts)
• Experience working with enterprise SDLC and change management processes

Desirable Skills

• Knowledge of CSDM and service mapping alignment
• Exposure to Discovery and Service Mapping (normalization and deduplication)
• Experience with AI features such as Now Assist and AI Search
• App Engine and scoped application development
• Experience with Automated Test Framework (ATF)
• ServiceNow certifications (CSA, CAD, CIS)
• Familiarity with:
• ServiceNow Platform, CMDB, CSDM, Data Quality
• CI Relationships, Service Mapping, OOTB configurations
• Flow Designer, Scoped Applications
• Integrations, REST APIs, IntegrationHub, MID Server
• JavaScript, Business Rules, Client Scripts, Script Includes, ACLs
• AI Enablement, Now Assist, AI Search
• QA Testing, Unit & Regression Testing
• Documentation, Upgrades, Upgrade‑safe development
• SDLC, Change Management, Governance, Controls
• Performance Troubleshooting and Technical Debt Reduction

What You Can Expect from Us

• Continuous professional development aligned with your interests and career goals
• Opportunities for international experience, including work outside Brazil
• A collaborative, diverse, and innovative environment that values inclusion and teamwork

What We Offer – TCS Brazil Benefits

• Health Insurance
• Dental Plan
• Life Insurance
• Transportation Allowance
• Meal/Food Allowance
• Childcare Assistance
• Totalpass
• TCS Cares – Free 24/7 hotline offering psychological, legal, social, and financial support
• Partnership with SESC
• Certification reimbursement
• TCS Learning Portal – Free access to online courses and live training
• Opportunities for international assignments
• Discount partnerships with Universities and Language Schools
• Bring Your Buddy Program – Referral bonus for successful hires
• TCS Gems – Performance recognition program
• Xcelerate – Career platform offering free mentoring