Trident Consulting is currently seeking a ”Five9 Developer" for one of our clients in "Chicago, IL". A global leader in business and technology services.
Role: Five9 Developer
Location: Chicago, IL(Onsite)
Type: Contract
Required Skills:
- 3+ years of hands-on experience in Five9 development and configuration within enterprise contact center environments
- Strong proficiency in Five9 Studio, VCC Administration, and IVR/call flow development
- Hands-on experience with Five9 REST and SOAP APIs for CRM integrations, data dips, and workflow automation
- Experience integrating Five9 with major CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics
- Solid understanding of telephony fundamentals, including SIP, VoIP, DTMF, call recording, and ACD routing logic
- Experience with outbound dialer configurations and compliance requirements (TCPA, DNC list management)
- Proficiency in at least one programming or scripting language (JavaScript, Python, Java, or similar) for API development and automation
- Familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence
- Strong analytical and problem-solving skills with a detail-oriented approach to testing and quality assurance
- Five9 Certified Administrator or equivalent hands-on certification preferred
About Trident Consulting
Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.
We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.
