Job: ServiceNow Application Operations
Duration: 6 Months CTH
Location: Dallas- hybrid
Pay Rate: $80.00 - $82.14/hr. W2
Job Description:
- Manage a team of Application support engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
- Oversee and help address production issues in a timely manner, including off hours and weekend as necessary
- Responsible for service level availability of production and non-production environments
- Responsible for collaborating with engineering, product and extended IT teams to ensure successful delivery of projects and support
- Represent ServiceNow team to execute organization’s Disaster Recovery exercise
- Define and document policies, procedures, standards related to application operations
- Responsible for team’s adherence to regulatory and IT general controls and support for audit activities, as required
- Responsible for working with ServiceNow support and extended vendor team to maintain platform hygiene, address performance and other platform specific issues on all environments
- Produce performance/SLA reporting metrics for continuous improvement of the operations team
- Provide level 2 engineering support to complement engineering team
- Responsible for staffing, mentoring, and maintaining high performing operations team
- Collaborate with onshore/offshore team environment across US/India time zones
Minimum Skills Require
- At least 12+. of experience in IT management with focus on IT Applications operation
- Bachelors or Masters in Computer Science or equivalen
- Excellent understanding of ServiceNow platform architecture, and best practice
- Strong knowledge of ITSM processes and experience with JavaScript and REST API
- Understanding of third-party integration
- Certifications: ServiceNow System Administrator (CSA)Highly experienced with stakeholder communication, knowledge of compliance standards, and handling audit activitie
- Adept in handling multiple competing priorities and project deliverable
- Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audience
Preferred Skil
- ServiceNow Development; AI/ML capabiliti
- Certifications: Application Development (CAD); ServiceNow Implementation Specialist (CIS) –Discovery, CMDB; ITSM