Description:
The field service technician is responsible for installation, startup, troubleshooting of equipment
during field visits or dispatches to customers’ facilities. Technicians are responsible for
managing projects on a day-to-day, and week-to-week basis. This includes diagnosing errors or
technical problems, determining proper solutions, and customer support. This position requires
travel throughout the country.
Responsibilities:
• Provide service and customer support during field visits or dispatches
• Manage workflow and daily job goals
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner
• Follow all company procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers
• Overnight travel throughout the country.
• Debug and problem solve in a fast paced environment
• Communicate clearly
• Understand the importance of customer service
• Live somewhere easily accessible to airports
• Manage crew and delegate tasks accordingly
• Other assigned by manager as necessary
Requirements:
• Safety Sensitive position
• Mechanically inclined
• 100% travel
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• organizational skills
• Basic computer skills
Experience:
• Able to read blueprints
• Technical degree or certification
• Auto mechanic, carpenters, HVAC, engineers
• field service experience (preferred not required)