Service Manager – Agricultural Equipment
Location: Syracuse, KS
Reports To: Location Manager & Director of Service
Employment Type: Full-Time, Exempt
Position Summary
We are seeking a motivated and experienced Service Manager to lead and manage the Service Department for an agricultural equipment dealership. The ideal candidate will have a strong technical background in heavy equipment, proven leadership skills, and the ability to build long-term customer relationships.
In this role, the Service Manager will oversee daily service operations, manage technicians, ensure high-quality customer service, and drive department productivity and profitability. The position requires strong organizational, communication, and leadership abilities to manage work orders, service calls, inspections, warranty claims, and technician development while maintaining operational efficiency.
Key Responsibilities
Service Operations Management
- Develop, implement, and monitor effective Service Department processes to ensure high levels of customer satisfaction.
- Oversee service work orders, repairs, inspections, warranty work, and product improvement programs.
- Schedule and assign work to technicians based on skill sets and workload.
- Review repair orders for completeness and accuracy prior to billing.
- Ensure all tools, equipment, and service vehicles are properly maintained and in good working condition.
Team Leadership & Development
- Supervise Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, and Service Administrative staff.
- Recruit, onboard, and develop service personnel.
- Conduct performance reviews and support ongoing training and skill development.
- Foster a collaborative and team-focused work environment.
Customer & Business Development
- Build and maintain strong relationships with customers to drive loyalty and repeat business.
- Develop and execute a Service Department marketing plan aligned with company goals.
- Coordinate customer clinics, field demonstrations, and promotional events.
- Ensure timely submission of warranty and Product Improvement Program claims.
Operational & Financial Oversight
- Develop annual department goals and budgets aligned with organizational objectives.
- Monitor service performance and productivity metrics.
- Maintain knowledge of industry products including John Deere and competitive agricultural equipment.
Safety & Compliance
- Ensure all safety policies and procedures are followed within the service department.
- Maintain a clean, organized, and safe work environment.
Qualifications:
- 3+ years of experience in service department operations
- Strong technical background in heavy equipment or agricultural machinery
- Experience managing or supervising service teams
- Familiarity with agricultural equipment such as tractors, trailers, and farm machinery
- Knowledge of John Deere or similar agricultural equipment brands preferred
- Strong sales and customer relationship skills
- Excellent written and verbal communication skills
- Strong organizational and interpersonal abilities
- Proficient computer skills
- Basic understanding of financial principles related to service department operations
- Experience with Service Advisor or similar diagnostic/service management systems is preferred
Physical Requirements:
- Ability to sit, stand, walk, bend, and reach for extended periods
- Ability to lift up to 50 lbs. without assistance
- Frequent computer use
- Driving as part of job duties
- Ability to hear normal tones and maintain visual awareness in a service environment
Additional Requirements
- Must be able to pass a pre-employment drug screening
- Must have a clean motor vehicle record
Equal Opportunity Employer
We are an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.
