Service Manager

Join our team in Memphis, TN as a Service Manager, where you’ll take ownership of a high-performing service branch. In this role, you’ll lead maintenance operations, oversee dispatch and workflow, and ensure a best-in-class customer experience.

You’ll be responsible for safety, team development, inventory management, and P&L performance—while ensuring all equipment and vehicle service is properly documented. This is a hands-on leadership role with a direct impact on operational success

Duties and Responsibilities

• Forecasts workload based on job schedules and assigns work to mechanics, technicians, and shop support personnel accordingly through the development of accurate estimates.
• Assists with preventative maintenance and repairs in the shop as needed.
• Assumes primary P&L responsibility for branch service operations.
• Creates quotes for approval, open work orders, assigns appropriate mechanics to complete repairs, orders parts from vendors, and ensures readiness prior to the crane leaving for the job.
• Opens and maintains the purchase order system.
• Confers with vendors regarding the availability of goods, prices, deliveries, discounts, and changes in supplies, materials, and equipment offered for sale.
• Implements current and improved systems and procedures in accordance with company policies for Safety, Operations, Sales, and Administrative functions.
• Conducts weekly inventory counts and an annual audit in shops to maintain accuracy in ordering, receiving, usage, and adjustments to inventory.
• Actively oversee training and safety practices of employees and correct as needed; actively support and encourage safety training and compliance with all safety procedures.
• Maintains records and prepares reports for the department
• Performs other duties as assigned or required.

Requirements

Education:

• High School diploma or GED
• Certified Crane Inspector preferred

Experience:

• 7+ years' experience working with heavy equipment; cranes preferred

Skills/Knowledge:

• Advanced knowledge in Mobile Cranes and their transport equipment including designs, uses, repair, and maintenance
• Advanced computer skills and knowledge of CMMS systems
• Advanced ability to build strategic working relationships
• Expert problem-solving skills and attention to details
• Expert time management and communication skills
• Must be able to pass a drug test, background check, and fit for duty test.

Language Skills:

Must be able to read and comprehend complex instructions, short correspondence and memos and the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.

Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.