We are seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more.
Position: Service Desk Specialist
Site Address: Century City, CA (90067)
Hours/Duration: 40 hrs/wk | M-F 10AM-7PM | Standard PST Shift | 6 month contract to fulltime
Start Date: ASAP
Why Open: Service Desk expanding | Growth
Interview: 1-2 Video Interview > Offer
Top Skills:
- Enterprise and/or Entertainment Exp.
- 5+ Years of Exp. in Escalated Service Desk
- White-Glove/VP/Exec Support
- M365, SaaS, AD
- Windows/Mac OS Exp. (Blended Userbase)
- iOS/Android
- ITSM (ServiceNow)
- JAMF / MDM + Endpoint Tools
- L3 Ticketing
- Audio/Visual, VC
- MFA
Day-to-Day Responsibilities
- Provide Tier 2/3 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
- Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
- Troubleshoot and support Windows and macOS systems in a mixed-device environment
- Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
- Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
- Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
- Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
- Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request
Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.