Service Desk Analyst

Description

This role provides first‑level technical support to end users across the organization, serving as the initial point of contact for IT‑related issues via phone, email, and chat. The Service Desk Analyst is responsible for logging, triaging, and resolving common technical problems while delivering a high standard of customer service in a fast‑paced, enterprise environment.

This position currently supports an elevated ticket volume associated with an organization‑wide Office 365 migration. In addition to migration‑related requests, the role handles day‑to‑day end user support including account access, Microsoft application issues, break/fix troubleshooting, and SAP-related incidents.

This is an excellent opportunity for an entry‑level candidate to gain hands‑on IT support experience within a global company. Candidates with prior service desk or help desk experience in an enterprise environment are also encouraged to apply.

• Serve as first‑level support for all end user technical issues via phone, email, and chat
• Create, document, and manage incidents and service requests using the ServiceNow ticketing system
• Troubleshoot and resolve common hardware, software, and application issues
• Support Office 365 migration activities, including login issues, application access, and user questions
• Manage user account requests such as password resets, access provisioning, and Active Directory tasks
• Provide support for Microsoft applications, Windows operating systems, and standard desktop environments
• Identify issues requiring escalation and route tickets to appropriate second‑level support teams
• Maintain accurate documentation and follow established ITIL and service desk procedures
• Deliver clear, professional communication while ensuring a positive end user experience

• 0–2 years of experience in a help desk or service desk support role (enterprise environment preferred)
• Strong customer service skills with the ability to support users across multiple communication channels
• Familiarity with Office 365 and Microsoft products
• Basic knowledge of Active Directory (account management, password resets, access requests)
• Experience using a ticketing system such as ServiceNow
• Working knowledge of Windows 10 (Windows 7 exposure a plus)
• Ability to troubleshoot basic hardware, desktop, and application issues
• Strong problem‑solving skills and willingness to learn in a dynamic IT environment

• Help Desk / Service Desk Support
• ServiceNow or similar ticketing systems
• Office 365 (O365)
• Active Directory
• Microsoft Office
• Windows 10 / Windows 11
• Desktop and hardware support
• Application support
• Phone, email, and chat support
• Troubleshooting and customer service

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Apr 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.