Service Desk Analyst

Service Desk Analyst

Perm Salary: $65,000 – 75,000

Location: Millbury, MA

Onsite 5x per week

Schedule: 8:00am-5:00pm EST

Must Haves:

• Associate or Bachelor’s degree in IT, Computer Science preferred
• 2+ years in an IT support or service desk role
• Strong customer service and communication skills
• Experience supporting Microsoft 365 and Entra ID (Azure AD)
• Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi‑Fi)
• Able to manage multiple tickets in a fast‑paced manufacturing environment

Job Description:

A client of Insight Global is seeking a Service Desk Analyst to provide first‑level IT support for employees at a manufacturing facility and remote users across the business. This role handles day‑to‑day technical issues, service desk tickets, and basic system administration. The position is fully onsite 5x per week.

Key Responsibilities

• Provide first‑line IT support for on‑site and remote users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, mobile devices, printers, and peripherals
• Install and maintain Windows PCs and related hardware
• Manage IT tickets, document issues, and escalate as needed
• Track and manage IT assets
• Support onboarding and offboarding (equipment setup and recovery)
• Perform basic user account and access changes (email, security groups, file access)
• Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
• Assist with plant floor IT equipment maintenance
• Support IT projects and occasional after‑hours requests