Service Center Coordinator

Recruiter Notice:

We appreciate the outreach from third‑party recruiters; however, we are currently not engaging with external recruiting or staffing agencies for this role. We kindly ask that agencies refrain from submitting unsolicited résumés or candidate referrals. All recruitment efforts are managed internally, and candidates are encouraged to apply directly through our company’s official application process for consideration.

Service Coordinator (Mid–Senior Level)

Location: Covington, GA

Type: Full‑Time | On‑Site

About Sudden Service, INC.

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc.

Sudden Service, INC. (SSI) is a subsidiary of the Taylor Group of Companies, a third‑generation, family‑owned organization headquartered in Louisville, Mississippi, and operating since 1927. Backed by a nationwide parts and service network and factory‑trained technicians, SSI is committed to delivering best‑in‑class parts and service support across industrial and power generation markets.

We are seeking an experienced Service Operations Coordinator to support and strengthen our Service Center Operations in Covington, GA. This role is intended for a professional who can work independently, manage complex service activity, and serve as a key operational partner to technicians, customers, and service leadership.

This is an excellent opportunity for someone with a background in industrial, equipment, or field service environments who is ready to bring their experience to a stable, fast‑paced operation.

🔧 Key Responsibilities

• Independently coordinate service schedules, work orders, and technician assignments
• Serve as a primary point of contact for customers regarding service status, estimates, and timelines
• Communicate daily with field technicians to prioritize work and resolve service issues
• Review and maintain accurate service documentation, records, and work orders
• Support service estimates, parts coordination, invoicing accuracy, and warranty documentation
• Track technician time, service activity, and follow‑up items
• Assist service leadership with reporting, operational tracking, and process improvement
• Maintain an organized, compliant, and safety‑focused service office environment

✅ Required Experience & Skills

• 3+ years of experience in service coordination, dispatch, or service center operations
• Proven ability to manage multiple technicians, work orders, and priorities simultaneously
• Strong customer communication skills, including handling escalated or time‑sensitive situations
• Experience with service management, dispatch, or ERP/CRM systems
• Proficiency in Microsoft Outlook, Excel, and Word
• High attention to detail, strong follow‑through, and accountability
• Comfort working in an industrial, equipment, or mechanical service environment

⭐ Preferred / Value‑Add Experience

• Warranty processing and claim follow‑up
• Service estimates, parts pricing, or billing support
• Technician time tracking or expense review
• Experience in heavy equipment, forklift, rental equipment, or industrial service operations

👉 Apply today if you’re an experienced service operations professional looking for a role where your expertise, judgment, and organizational skills are truly valued.