Patient Care Coordinator (Part-Time) Monday, Wednesday, Friday, with 1-2 Saturdays a month. Schedule flexibility. Starting at $22/hour, depending on experience.
About Us
Refine Dry Eye Center of Silicon Valley is a boutique specialty practice founded by Dr. Joy Lam, O.D., dedicated exclusively to the diagnosis and treatment of dry eye disease. We are a modern, paper-free practice committed to delivering advanced, individualized care and an exceptional experience for every patient we serve.
The Role
You are the face of Refine. From the first phone call to the final follow-up, you set the tone. You'll oversee front office operations with the support of a skilled back office team, bring genuine warmth to every patient interaction, and actively contribute ideas to help us grow and better serve our community.
This role grows with you. For the right candidate, there is opportunity to expand into medical assisting and participate directly in patient treatment over time. We're open to shaping this role around your strengths and interests as we grow together.
What You'll Do
- Oversee daily front office operations including scheduling, patient communication, and workflow
- Create a warm, professional experience for every patient from first contact through follow-up
- Identify opportunities to expand patient access and generate referrals
- Uphold HIPAA standards and protect patient privacy with the utmost integrity
- Bring ideas forward. Our door is always open
Who You Are
- A self-starter who takes ownership and follows through
- Warm, confident, and genuinely passionate about serving people
- Highly organized with sharp attention to detail
- Comfortable with technology and eager to learn new tools and platforms
- Someone who sees beyond the task in front of them
- Healthcare experience is a plus, but character and drive matter most
Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in a patient facing, client facing, or customer service role
- Sharp critical thinking skills with the ability to develop processes, solve problems, and improve how things work
- Highly organized with keen attention to detail and the ability to manage multiple priorities without sacrificing quality
- Clear and confident written and verbal communication skills
- Comfortable with technology including scheduling software, digital tools, and AI powered applications
- Ability to maintain strict patient confidentiality in compliance with HIPAA
- Self directed, takes initiative, and contributes to practice growth without being micromanaged
- We are looking for someone who is thoughtful, driven, and ready to grow into a role that matters. If you are passionate about patient care, bring a natural aptitude for building and improving how things work, and are ready to show up fully for something meaningful, we would love to hear from you
Compensation & Benefits
- Starting at $22/hour, depending on experience + growth potential + possible Full Time Position
- Paid sick leave per California state requirements
- Flexible scheduling
- Professional development opportunities in a growing specialty healthcare setting
- Clear path to full-time status with expanded benefits for the right candidate
Why Refine
Small team, real impact, direct access to leadership, and a real voice in how this practice grows. For the right person, this role has every opportunity to expand.
If you're passionate about patient care and ready to be part of something meaningful, we look forward to connecting with you.