Senior Manager- Process, Controls & Systems Excellence - AR

As the Senior Manager of Accounts Receivable Process, Controls & System Excellence, you will lead the enterprise-wide strategy, governance, and continuous improvement of Accounts Receivable processes within a centralized shared services environment supporting a uniform manufacturing and services, first aid and safety, and the nuclear segments. This role drives automation, strengthens financial controls, and optimizes AR systems leveraging Oracle Fusion Cloud ERP and integrated digital payment technologies. This position serves as a key operational and systems, collaborative, leader responsible for ensuring scalable, compliant, and efficient centralized AR processes supporting high-volume, recurring billing and route-based customer service models.

AR Process Leadership & Centralization

• Lead the design, governance, and standardization of centralized AR processes across all service regions & business units.
• Establish enterprise AR process frameworks covering:

• Partner with AR operational leaders to eliminate process silos and improve end-to-end process visibility.

Controls & Compliance Excellence

• Monitor control performance through audit readiness, automation tools, and continuous risk assessment
• Design and maintain strong SOX-compliant AR control frameworks.
• Oversee AR Controls covering process & Automation Risk including:

  • Invoice creation accuracy, Cash posting validation, Write-off governance, Segregation of duties & System access/ data integrity

Automation & Digital Transformation

• Lead enterprise AR automation initiatives include:
• AI-driven Cash Application & Collections
• Electronic Invoicing & presentment
• Workflow automation for disputes and deductions
• Digital Payment adoption

• Identify and prioritize automation opportunities that reduce manual effort and improve cycle times.

Oracle Cloud ERP – AR Process Ownership

• Serve as the functional owner of Oracle Cloud process modules.
• Monitoring & recommending system configuration standards, reporting capabilities, and controls in collaboration with Financial Systems Director.
• Lead system enhancements, integrations, and testing efforts.
• Partner with IT, EDI, Treasury & external Vendors to optimize Oracle Cloud integrations with:
• Customer portals, Payment networks, Banking platforms, & Service billing systems

Process Improvement & Performance Optimization

• Drive continuous improvement initiatives using Lean and Operational Excellence methodologies.

• Support & Develop KPI dashboards & maintain the analytics tracking utilizing Power BI, Tableau or other tools to track:

  • DSO performance, Auto-cash Match Rates, Billing Accuracy levels, Dispute Cycle time & AR productivity metrics associated in process flows- including Aged Receivables.

Cross-Functional Alignment

• Serve as the central liaison between AR operations and enterprise stakeholders on projects
• Partner with Sales and Customer teams to improve AR Invoice accuracy and dispute prevention.

• Collaborate with IT and Finance leadership to align AR technology strategy with enterprise goals.

Responsible for supporting improvement in the following Key Success Metrics:

• Reduction in Days Sales Outstanding (DSO)
• Increased touchless cash application rates
• Reduced billing errors & dispute volumes
• Improved AR process cycle times
• Strong SOX control performance
• Increased automation adoption
• Improved AR productivity ratios

Experience

• 7+ years of A/R leadership experience in manufacturing, service, or high-volume billing environment.
• Expertise in ERP Systems / SAP or Oracle Cloud Receivables (preferred).
• Proven success driving AR automation and transformation initiatives.
• Strong knowledge of SOX controls and compliance requirements.
• Experience working within centralized/shared services AR structures.
• Six Sigma or Lean Certification (preferred)

Education

• Bachelor’s Degree in Accounting or Finance, MBA preferred.

401k with Company Match, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

About UniFirst

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a nearly 2-billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.

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