SENIOR EAP COUNSELOR

Under general supervision, provides advanced professional Employee Assistance Program (EAP) services to City of Houston employees including the assessment of the client’s primary problem(s) and refers the client to an appropriate treatment resource. Evaluates, recommends, and maintains close relationships with inpatient and outpatient counseling and treatment facilities. Responds to crisis situations as well as complicated client cases.

Key Responsibilities and Accountabilities:

• Based on assigned departments, provides assessment, referral and brief counseling that includes follow-up to customer employees for work-related concerns.
• Conducts comprehensive bio-psychosocial clinical assessments virtually and in person.
• Provides Critical Incident Response (CIR) services after a workplace incident. Provides crisis assessment and intervention services related to harm to self or others, both on the telephone and in-person at client organizations.
• Provides in-person, short-term, solution focused counseling to City of Houston employees.
• Conducts presentations and trainings at client organizations related to wellness, skill building, mental health and EAP orientations.
• Provides comprehensive case management and referrals to specialized services such as substance abuse treatment, psychiatry, and on-going psychotherapy. Determines appropriate level of care for facility referrals and follows them through successful completion. Provides assessment of internal supervisory referral clients and appropriate recommendations back to the supervisor and the Human Resources Department.
• Administers the online Substance Abuse Subtle Screening Inventory (SASSI) to customer employees as needed.
• Maintains documentation of all activities and clinical records.
• Provides linkage to external resources.
• Other duties may be assigned as needed.
• May be required to be "on call" or “onsite” during emergency situations.
• Driving to various City of Houston locations is an essential function of this position and requires a Texas Driver's License.