Education Specialist

Position Summary

The Education Specialist (ES) is the sole point of contact in helping Jobs Plus Members enroll in sector-based trainings, GED and college education. The ES is responsible for helping public housing improve their education, skills and career prospects by finding training and education partners in multiple training fields, offering a diversity of training courses that are available different days of the week, throughout various NYC locations and offering options in both in-person and remote classes. The ES assists in supporting members in completing applications for enrollment and financial aid support. The ES also maintains continuous contact with the member and education partner to ensure completion of training and education activities. This role ensures that the ES can successfully refer and enroll a minimum of 90% of training-interested Members into training and education. This role ensures that each performance indicator (KPI) goal below, complies with contractual obligations, and continuously improves the jobseeker’s access and completion of training and education outcomes. 

The ES collaborates with cross-functional teams (i.e., case management, job placement, financial counseling), supervisor, and senior leadership to monitor and track performance and find solutions to maximize outcomes for members. This is a hands-on, relationship-driven role that requires strong engagement skills, effective networking and wraparound services competencies, excellent organizational and follow-up skills, and a commitment to providing excellence in service delivery.

Your Responsibilities Will Include:

Effective Engagement & Individualized Services

• Provide at least 90% of Members with at least two meaningful opportunities per month.
• Deliver services using a variety of options to appeal and cater to Members’ unique preferences and learning styles.
• Assist at least 90% of referrals in obtaining verification needed for training & education (such as NYC residency requirement, education level, I-9 docs, proof of disability etc.)
• Provide individualized services to 100% of members on caseload from point of referral to completion of training or education goal.
• Interact with Members at minimum of 2 times per month.
• Follow up with partners in a timely fashion on the behalf of the member.
• Attend at minimum 2 community partner events.
• Create at least 2 new partnerships per month, leading to education & training opportunities.
• Create at least 2 new pathways for internship enrollment per quarter.
• at least 1 onsite training or education event monthly in collaboration with partners.

Program Referrals and Enrollment

• Achieve 75% of referrals receive acceptance into a training or education course.
• Achieve 90% compliance in training once enrolled
• Capture and document 100% of enrollment and acceptance letters for Education Advancement Placement (EAP) credit.
• Ensure a point of contact exists for all external and internal partners to discuss members’ progress and challenges, as well the ability to advocate for the member.

• 100% of referrals, enrollments and completions are entered and updates into the Salesforce (SF) training & education pipeline.

   

   

Case Management & Wraparound Services

• Complete at least  90% touchpoints within 48 hours of engagement.
• Ensure less than 10% error rate in internal case record audits.
• Document 100% case management activities in the Salesforce and FedcapCARES (FCC).
• Upload 100% of supporting documentation related to assigned training, including but not limited to; Referral application, I9 documents, Proof of education, Progress reports, Completion certificates, and licenses or degrees.
• Serve as member’s primary point-of-contact from the point of referral until member completes or changes their training & education pathway.

• Utilize an array of outreach modes and engagement approaches to ensure Members begins to participate and remain active in their assigned program and comply with program requirements.

• Provides support to Members who may facing challenges, such as online resources, onsite test prep books, connecting with the provider to find additional supports for the member and test strategies. 

• Document all outreach attempts, communications, and interactions with Members in SF and FCC.

• Schedule 100% Members for revised career plan development within three business days of receipt of member completing their assigned course.

• 100% of Member identifying a financial concern related to paying for training or higher education will be referred to the Financial Counselor for financial coaching, including FAFSA, TAP, loans, grants and other financial supports.

• Respond to all phone calls, messages, and emails within 24 hours.

Data and Performance Management

• Analyze caseload performance a minimum of two times per month in partnership with Supervisor to identify strengths, challenges, gaps, and improvement needs.

• Monitor, discuss, and track improvement needs minimum of two times per month in partnership with Supervisor and co-develop action plan or performance improvement plan (PIP) accordingly.

• Ensure clear justification and required documentation provided to ensure at least 90% of EAP’s are approved at first point of submission.

• at least 134 EAP’s per quarter as designated by the contract goals.

• at least  9 Education Milestones per quarter as designated by the contract goals.

• As directed by and in partnership with Supervisor, review, discuss, and address needs of action plan or PIP with 100% accuracy, including actions, follow-ups, owners, and outcomes.

You're a Great Fit for This Role If:

• You have a bachelor’s degree in social work or a related field, such as psychology, education, vocational rehabilitation, or occupational rehabilitation from an accredited institution preferred
• You have a minimum of two (2) years’ experience in case management; or training and/or work experience determined to be acceptable by the agency in lieu of bachelor’s degree.
• You have knowledge of relevant subject matter related to work experience in areas such as, but not limited to, occupational training, substance use, mental health, employment, and housing services.

• You are Proficient in Microsoft Office. 

• You have experience working with public assistance recipients, formerly incarcerated individuals, and those affected by the challenges associated with poverty and are familiar with social and human services organizations is a plus.

Compensation: 

$20.20-23.56/hr.

Equal Opportunity Employer