Senior Business Analyst

Hybrid / Señorial Center / Cupey, Puerto Rico

The Senior Business Analyst supports fraud prevention and authentication strategies across Consumer Lending Journey (CLJ), Digital Account Opening (DAO), and E‑Accounts by serving as a subject matter expert in fraud controls, risk mitigation, and data‑driven analysis. The role collaborates with cross‑functional teams and vendors to enhance authentication workflows, monitor fraud trends, and implement strategy improvements. Leads initiatives end‑to‑end, driving process optimization, identifying emerging risks, and strengthening the bank’s overall fraud‑prevention posture.

• Serve as the Fraud Strategy SME for authentication, fraud prevention, and risk mitigation across Consumer Lending Journey (CLJ), Digital Account Opening (DAO), and E‑Accounts, ensuring strategic alignment across all channels.
• Act as a liaison with cross‑functional business units, technology teams, and external vendors, gathering requirements, identifying fraud‑related gaps, and translating business needs into strategic initiatives.
• Design, enhance, and operationalize fraud and authentication strategies, including rule changes, workflow updates, fraud score optimization, and end‑to‑end process improvements.
• Conduct deep‑dive data analysis using fraud dashboards, KPIs, transaction data, authentication logs, and case reviews to validate strategy performance and uncover vulnerabilities.
• Monitor operational performance post‑implementation, leading weekly or periodic review sessions to track trends, identify anomalies, and recommend corrective or optimization actions.
• Engage with vendors (e.g., for fraud tools, authentication solutions, or identity verification platforms) to provide structured feedback, escalate issues, review performance reports, and evaluate enhancement opportunities.
• Support threat mitigation by analyzing ongoing and emerging fraud schemes, recommending countermeasures, and documenting preventive actions across CLJ, DAO, and E‑Accounts.
• Develop dashboards, reports, and automated monitoring tools to measure fraud exposure, operational efficiency, and authentication effectiveness.
• Provide clear communication to management, summarizing project status, risks, strategic findings, and fraud trends in a structured and executive‑appropriate manner.
• Identify and drive process improvements, including automation opportunities, workflow optimization, and enhancements that reduce fraud exposure while improving customer experience.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Bachelor’s degree in Business Administration with a major in Information Systems, Finance, Industrial Engineering, Mathematics, or a related field.

At least three (3) to (5) years of experience in fraud analytics/strategy within financial services, including work across two or more products, preferably for fraud prevention, authentication strategy, data analytics & monitoring.

At least three (3) to (5) years of experience in process development and implementation, including documentation, workflow design, and operational rollout.

• Strong technical aptitude with advanced analytical and problem‑solving capabilities.
• Highly collaborative team player, comfortable working in fast‑paced environments with evolving priorities and ambiguity.
• Ability to define, aggregate, and analyze business results to support data‑driven decision-making for management.
• Demonstrated ability to take initiative, prioritize work, manage time effectively, and adapt to rapidly changing environments.
• Process‑improvement mindset, with the ability to identify inefficiencies and propose innovative solutions.
• Proficient knowledge of modern methodologies, including design thinking, customer journey mapping, programming concepts, and analytical frameworks.
• Strong ability to collaborate effectively across teams and departments.
• Detail‑oriented, organized, and systematic, with the ability to manage multiple tasks while maintaining accuracy.
• Intermediate proficiency (preferred advanced) in Office 365 tools, including Word, PowerPoint, Excel, and Power BI.
• Proficient in data‑management tools such as SAS, Cognos, Power Pivot, and similar platforms.
• Moderate in using Python, R, or other programming languages to manipulate data, visualize and draw insights from large data sets is preferred.
• Presentation skills.
• Excellent written and verbal communication skills in both English and Spanish, with the ability to present complex information clearly.

• Microsoft Power BI Data Analyst Associate Certification
• Certified Analytics Professional (CAP) Certification
• SAS Certified Data Scientist Certification

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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