Senior Account Manager, Inside Sales

About Us

Amphenol CDI is a global leader in high-performance interconnect solutions. From enabling mission-critical communications for military and aerospace customers to driving innovation in commercial and test & measurement markets, we engineer the connections that power tomorrow’s technology. With our principal manufacturing site located in Cerritos, California, and global engineering resources across Amphenol, we serve a wide range of customers in Military & Defense, Aerospace, Commercial, Space, Industrial, and Test & Measurement sectors.

SUMMARY

The Sales Operations & Account Coordinator is a key account-facing role responsible for driving revenue growth, maintaining strong customer relationships, and ensuring operational excellence across the quote-to-order process. This role owns the full RFQ-to-order lifecycle in SAP, ensures accurate forecasting and pipeline visibility in Salesforce, and acts as a critical liaison between customers, Outside Sales, Pricing, and Production teams.

By combining proactive customer engagement, quoting intelligence, and operational precision, this role strengthens customer satisfaction, drives pipeline accuracy, and directly contributes to the company’s growth strategy. The ideal candidate has hands-on experience in the RF/Electrical components or manufacturing industry, excellent communication skills, and a proven ability to manage multiple priorities in a fast-paced environment

ESSENTIAL JOB FUNCTIONS

Quote-to-Order Execution

• Manage the complete RFQ → Quote → PO → Order Confirmation cycle in SAP with accuracy, speed, and compliance with pricing and margin guidelines.
• Partner with Pricing to provide quote history, pricing deltas, and margin approvals.
• Acknowledge RFQs and inquiries the same day and maintain consistent follow-up until closure.
• Track and maintain win/loss data to support competitive positioning.

Forecasting & Pipeline Management

• Collaborate with Sales and customers to collect and maintain accurate forecasts in Salesforce and SAP.
• Ensure leadership visibility into pipeline health and demand trends through data accuracy and timely updates.
• Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.

Customer Engagement & Quoting Intelligence

• Build and maintain strong relationships with customers, procurement teams, and buyers through professional, customer-first communication (emails, calls, conference calls).
• Partner with Outside Sales to align on account strategy, opportunities, and engagement.
• Capture and record quoting intelligence including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes.
• Maintain all account intelligence in SAP/Salesforce for strategic planning and pipeline visibility.
• Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.

Production Liaison & Post-Order Support

• Serve as the communication bridge between customers and internal teams (Production, Planning, Quality, Logistics).
• Provide same-day order status updates, shipment tracking, and confirmations.
• Coordinate expedited requests, RMAs, and rework activities, ensuring prompt resolution and customer satisfaction.
• Monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions.
• Suggest partial shipments or other mitigation techniques to maintain continuity and customer trust.

Performance Measures (KPIs)

• Responsiveness: Same-day acknowledgment and consistent follow-up on customer inquiries.
• Process Accuracy: Timely, error-free management of SAP/Salesforce transactions.
• Engagement Quality: Strong customer relationships, proactive communication, and high satisfaction scores.
• Pipeline Accuracy: Clean forecasting data and timely closure of quotes/orders.

*Other duties as required in support of the department and the company*

QUALIFICATIONS

To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and EXPERIENCE

• Bachelor’s Degree Preferred / Minimum 3 years of experience in Account Management, Inside Sales, or Sales Operations within the RF/Electrical components or manufacturing industry.
• Proficiency in SAP (Sales & Distribution or Order Management) and Salesforce CRM required.
• Strong understanding of quote-to-order and order-to-cash workflows.
• Excellent written and verbal communication, organization, and multitasking skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

LANGUAGE REQUIREMENTS

• Excellent verbal and written communication skills in English.
• Conversational in any other language is a plus.

JOB SKILLS

• Customer Engagement & Relationship Management
• SAP & Salesforce Expertise
• Quote & Order Management
• Forecasting & Pipeline Accuracy
• Cross-Functional Communication
• Attention to Detail & Process Optimization
• Must be able to work well under pressure with short deadlines
• Excellent organizational, documentation and communication skills

PHYSICAL DEMANDS

As part of their job duties, the employee must sit for lengthy periods while operating a computer. They frequently use their hands to type, handle objects, and communicate verbally. Additionally, they may need to stand, walk, reach, and occasionally lift objects weighing up to fifty (50) pounds. This role requires lifting, carrying, pushing, pulling, reaching overhead, reaching at or below shoulder level, and keyboarding. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the job's essential functions.

ENVIRONMENTAL POLICY

Amphenol CDI is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F–2412–2005, ANSI Z41–1999, or ANSI Z41–1991 rated safety toe shoes in specific areas.
• Clear ANSI Z87.1 safety-rated glasses in specific areas.
• Hearing protection in specific locations.
• Ability to compile with JSA in specific areas.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR (Export Administration Regulations) technical data. Therefore, candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders).

TRAVEL

Approximately 0% of travel is expected.

SALARY INFORMATION:

According to several states' laws, this position's salary range falls between $70,000 and $80,000 annually. However, this salary information is merely a general guideline. When extending an offer, Amphenol CDI considers various factors such as the position's responsibilities, scope of work, candidate's work experience, education/training, essential skills, internal pay equity, and market considerations.