Sales Support Representative
THE COMPANY
Founded in 1958, Gemline is a multi-award-winning consumer products supplier servicing the $27B promotional products industry and is recognized as one of the largest and most respected companies in its industry. Ranked as the 12th largest supplier in revenues industrywide by the Advertising Specialty Institute, Gemline offers a diverse product portfolio that includes bags, backpacks, headwear, umbrellas, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods, lifestyle gifts, and more. In addition to its 12 in-house developed brands, Gemline partners with 34 renowned global consumer brands, including Ahead™, American Tourister®, Anker®, Cool Gear®, CORKCICLE®, Cuisinart®, Hartmann®, High Sierra®, Igloo®, iLive®, MiiR®, Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie®, Timbuk2®, Yankee Candle® and more.
Gemline is widely recognized for its high-quality products, innovative design, retail brand portfolio, responsible business practices and exceptional customer service. The company has deep expertise in design, product engineering & development, CI/Lean, factory oversight, compliance and global sourcing diversification, and is an industry leader in sustainably made products. Its business model makes the process seamless and efficient for distributor partners, creating a strong B2B2B experience.
At Gemline, community is at the core of the company’s purpose, "We Promote Community," which shapes the company’s culture, influences product design, and drives its commitment to creating a positive global impact. Guided by its betterwayTM corporate social responsibility efforts, Gemline focuses on bettering people and the environment. In 2024, the company became both a globally certified B Corporation and registered Massachusetts B Corporation, reinforcing its dedication to balancing purpose and profit.
Gemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2025 by PPAI, a leading industry association. "Pride in People, Pride in Product" is more than a motto at Gemline, it is a way of life. The company’s associates play a crucial role in delivering an exceptional customer experience, guided by strong foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success reflects its associates' success, and its culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people.
Headquartered in Lawrence, Massachusetts, Gemline operates an integrated light manufacturing facility and distribution center, along with a secondary overflow warehouse, also in Lawrence. Additionally, the company operates a global technical center in Southern China that manages supply chain functions across Asia, including product development, sourcing, quality assurance, compliance, and logistics. It also has two sourcing offices in Vietnam and India. With approximately $140 million in annual revenue and 500 employees worldwide, Gemline is poised for continued growth.
THE POSITION
We are seeking a Sales Support Representative on our Growth Sales Team. This person will be responsible for assisting a select group of customers and supporting a group of sales representatives and their pursuit of revenue growth. Reporting to the National Sales Manager, this role plays an important part in helping Gemline achieve yearly revenue goals. If interested, please send your resume to: abrown@gemline.com
KEY RESPONSIBILITIES
Pre-sale Support and Administration:
• Prepare and coordinate presale virtuals for customers to see their branding on Gemline products
• Work with other internal teams to ensure on-time delivery of customer art quotes
• Work with other internal teams to qualify and collect new account setup details
• Work with Gemline sales representatives to keep account and contact data current in the CRM (Salesforce)
• Work with assigned Gemline sales representatives or Account Managers on ad hoc requests to support emerging client needs
• Monitor industry social media for sales opportunities and customer feedback
Post-sale Support and Administration:
• Coordinate directly with customers on inventory related issues for open orders
• Coordinate with internal teams on high priority order issues or order related escalations
• Coordinate with customer service, sales, and other internal teams to resolve post-sale issues
• Additional tasks & deliverables assigned by manager.
THE CANDIDATE
Qualifications & Experience
• 1 - 2 years of sales support or customer service experience
• Able to work independently and must possess excellent prioritization and multitasking skills
• Able to perform a high-volume of tasks each day in a high-paced environment
• Able to effectively manage multiple projects and assignments to completion
• Display a positive attitude and an eagerness to learn
• Possess excellent verbal and written communication skills and the ability to communicate with customers
• Possess excellent organizational and follow-through skills; attention to detail a must
• Requires a High School degree or equivalent; College preferred
• Proficiency in the entire MS Office Suite, with an emphasis on Excel
• Experience with Salesforce CRM software a plus
• Competencies: Adaptable, Collaborative, Proactive, Accountable, Tech Savvy, Relational, Resourceful, Consultative, Communicative
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site.