Title: Sales Support & Customer Service Coordinator
Location: Near Roselle, NJ
Reports to: General Manager
This is a great opportunity to join a premier apparel manufacturing company. We manufacture a collection of sports licenses pet products (NFL, NFLPA, NCAA, MLB, MLBPA NHL NBA,), that include Jerseys, sweaters, t-shirts, cheerleader outfits, jackets, beds, leashes, cat collars, collars, collared bandanas, novelty toys, and accessories.
The Sales Support representative will handle routine account requests and day-to-day issues from the customer base, such as: responding to emails, assisting with order related questions, product inquiries, and general account support.
Company Profile
- Exceptional, team-oriented, and collaborative environment
- Amazing family-owned organization that has been around for 25+ years
- Extremely well-run
Qualifications
- Approximately 3–7 years of experience in a sales support, sales assistant, customer service, or client service role
- Self-motivated with the ability to multi-task
- Strong written and verbal communication skills
- Professional demeanor and ability to represent the company well with customers.
- Organized and detail-oriented with strong follow-through.
- Comfortable handling multiple requests and prioritizing tasks throughout the day
- Ability to identify issues and route them to the appropriate internal contact when needed
- Familiar with order management systems, Excel, V-lookups and pivot tables and general office software.
Responsibilities
Sales Support
- Support sales representatives by handling routine account requests and day-to-day issues from their customer base.
- Respond to customer emails on behalf of sales representatives when appropriate.
- Assist with order-related questions, product inquiries, and general account support.
- Coordinate internally to resolve customer issues and ensure timely follow-up.
Customer Service
- Monitor and respond to customer inquiries received through the company website.
- Answer incoming calls and emails from customers regarding orders, product availability, and general questions.
- Assist customers with order status, missing items, product information, and related requests.
- Route more complex issues to the appropriate internal team member when needed.
- Maintain clear communication between customers, sales representatives, and internal teams.
- Help ensure inquiries and requests are addressed quickly and professionally.
- Support general operational tasks related to customer and sales support.