Company Description
At R.O.B.O., we specialize in rapid support, preventive maintenance, and performance optimization for warehouse and factory robotics systems. We serve fulfillment centers, e-commerce warehouses, retail and grocery distribution hubs, and mid-size manufacturers. Our mission is to minimize downtime and maximize uptime by delivering onsite and remote robotics troubleshooting, preventive maintenance plans, and performance analytics dashboards. With a focus on reliability in automation, we ensure that robotics operations run smoothly, efficiently, and at scale.
Job Title: Resident Field Service Engineer
Location: Atlanta, GA
Responsibilities:
1. Troubleshooting & Repair
- Troubleshoot and rectify hardware errors on bots in the maintenance cage.
- Replace defective or worn-out parts in robots and ensure proper reassembly.
- Assist in root cause analysis and support escalation to maintenance manager when required.
2. Preventive & Corrective Maintenance
- Carry out daily, weekly, and monthly preventive maintenance tasks as per checklists.
- Support corrective actions to minimize downtime and optimize system reliability.
- Maintain proper documentation of all maintenance work performed.
3. Inventory & Documentation
- Update the site inventory list for parts consumed and received (pre/post consumption).
- Record work orders, part replacements, and maintenance logs.
4. Collaboration & Support
- Coordinate with the field team and remote support team during debugging and correction activities.
- Escalate recurring failures or unresolved issues to the Maintenance Manager.
Skills & Qualifications:
- Diploma / Associate Degree in Mechanical, Electrical, or Mechatronics Engineering.
- 1-2 years of hands-on experience in industrial automation, robotics, or manufacturing maintenance, preferred.
- Strong troubleshooting skills with electromechanical systems.
- Familiarity with AMRs/AGVs preferred.
- Ability to read technical manuals, wiring diagrams, and assembly drawings.
- Basic knowledge of Linux / automation software is an advantage.
- Good communication and teamwork skills.
- Ability to communicate in Mandarin & English (Bilingual) will be given preference.
- Willingness to work in shifts to support 24/7 operations.
