Retail Store Director

We are seeking to hire a retail store director to help grow our iconic American sporting company. The retail store director will aid in day-to-day operations as well as inventory stocking, merchandising, and helping with in-store events at our store location at 420 Main Street, Franklin, TN.

The retail store director will also support product flow and apply customer service skills in order to curate an exceptional in-store experience and ensure that everyone is outfitted for their next adventure.

RESPONSIBILITIES:

• Cultivate an environment of authentic customer connection through every interaction
• Act as a brand ambassador and show an exceptional knowledge on the Tom Beckbe product line
• Discover and assess customer needs and offer thoughtful solutions
• Assist customer service team on returns, exchanges, and all customer questions and concerns
• Monitor inventory levels and work with corporate inventory team and warehouse to plan for future needs
• Assist retail directors in training and hiring of retail associates
• Assist with in-store events

QUALIFICATIONS:

• Previous experience in a customer service field, retail and apparel environment a plus
• Exceptional leadership, sales, and customer service skills
• High School Diploma required (College Degree Preferred)
• Must be able to work weekends
• Independent, detail-oriented, proactive work ethic