Company
KUIU is obsessed with engineering the world's most innovative performance hunting gear. We had a vision for hunting gear that pushed the boundaries of performance, ultra lightweight, and technology development. KUIU lives that vision every day with our customers and employees.
As a direct-to-consumer brand, KUIU is committed to providing exceptional service to customers who rely on our technical gear in demanding outdoor environments. We aim to create meaningful and trusted interactions with every customer, reflecting our passion for quality, performance, and outdoor heritage.
Role Summary
As the Retail Assistant Store Manager at KUIU, you will be responsible for overseeing the daily operations of our retail store, located in Denver, CO. Your primary focus will be to drive sales, enhance customer satisfaction, and ensure the store operates smoothly. You will lead a high-performing team, foster a culture of accountability and growth, and play a key role in delivering store-level results.
Role and Responsibilities
KUIU seeks an experienced retail professional. Reporting to the Store Manager, this role will:
Leadership & Team Development
Assist in leading, recruiting, training and developing a high-performing team of lead and sale
associates
- Assist in performance management, and succession planning to drive team effectiveness and engagement. Foster a culture of accountability, continuous improvement, and customer obsession
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Customer Experience Management
- Deliver a premium, consultative in-store experience that reflects KUIU’s technical expertise and brand values.
- Proactively resolve escalated customer concerns and implement improvements to enhance the overall shopping experience.
Visual Merchandising & Operational Excellence
- Assist with visual merchandising, and product placement to maximize sales and ensure alignment with brand standards
- Support maintaining a visually compelling, organized store environment aligned with company standards
- Manage inventory control processes, including product assortment monitoring, cycle counts and stock replenishment
- Ensure smooth day-to-day store operations, maintaining high standards of cleanliness, safety and compliance with company policies and regulations.
Store Performance
- Support store sales performance by executing company initiatives and ensuring KPIs and customer service expectations are being met.
- Identify opportunities to increase foot traffic, conversation rates and average transaction value
- Assist in using sales data and KPIs to inform decision-making and improve performance.
- Drive customer connection, follow up and assist with educating appropriate add-ons
Professional Qualifications
- Proven experience as an Assistant or similar leadership role within a performance-driven retail environment Strong knowledge of retail operations, sales strategy, and customer experience principles
- Excellent leadership skills, with the ability to motivate and inspire a team.
- Exceptional interpersonal and communication skills to interact with customers, employees, and corporate office partners.
- Results-oriented mindset with a focus on achieving targets and driving business growth.
- Ability to adapt and lead through change as the business and systems evolve
- Proficient in using point-of-sale (POS) systems and other retail software applications, i.e. Shopify, NetSuite
- Flexibility to work weekends, holidays, and extended hours as business requires.
Personal Characteristics
- Strong leadership presence and the ability to inspire teams.
- High level of accountability and integrity
- Strong conflict resolution and interpersonal skills
- Empathy and active listening skills
- Ability to manage competing priorities in a fast-paced environment Strong verbal and written communication
- Highly self-motivated with a commitment to continuous improvement Flexibility and openness to change
- Strong work ethic and commitment
