Restaurant General Manager

Wish You Were Here Group

New York, NY

Company Description

Wish You Were Here Group is a hospitality and lifestyle group dedicated to creating memorable dining experiences inspired by global travel. With a diverse portfolio of restaurants, cafes, and bars, the group celebrates various cultures and cuisines through unique aesthetics, flavorful dishes, and exceptional service. Their properties, designed with thoughtful attention to detail, aim to immerse guests in experiences inspired by destinations around the world. Currently, the group operates in top locations such as Las Vegas, Los Angeles, New York City, and Scottsdale, with plans for continued expansion. Brands include Little Rubys Cafe, Dudleys, Elephante, Belles Beach House, Kassi 7 Bar Bambino.

Position Overview

This is a full-time General Manager role for someone in New York who is the leader operator and culture driver of the restaurant. This role is responsible for delivering an exceptional guest experience driving financial performance and building a high performing hospitality first team that reflects the Rubys brand

You are not just running a restaurant you are owning the energy standard and reputation of the brand in your market

Key Responsibilities:

Leadership and Culture

Build and maintain a high performance hospitality driven culture
Lead by example on the floor visible engaged and guest focused
Hire train and develop a best in class team across FOH and management
Drive accountability ownership mentality and pride in execution
Run pre shift meetings that energize and align the team daily
Ensure alignment with WYWH Group culture and values

Guest Experience

Ensure every guest receives a consistent high quality experience
Actively engage with guests VIPs and regulars
Resolve issues quickly with a hospitality first mindset
Maintain strong online reputation across platforms
Work closely with marketing on guest experience activations and feedback loops

Financial Performance

Own full PL responsibility including revenue growth labor cost management and food and beverage cost control
Drive top line sales through operational excellence guest retention and in house marketing execution
Manage scheduling to optimize productivity without sacrificing service
Analyze weekly reporting and take action on trends

Operations Excellence

Maintain best in class standards across service food quality cleanliness and ambience
Ensure all SOPs are executed consistently
Oversee inventory ordering and vendor relationships
Maintain compliance with all health safety and licensing requirements
Work closely with culinary leadership to ensure menu execution

Team Development

Coach and develop managers into future leaders
Conduct regular performance reviews and feedback sessions
Identify high potential team members and create growth paths
Foster a low turnover high engagement environment

Brand and Marketing Collaboration

Partner with marketing to execute campaigns events and partnerships
Ensure the in restaurant experience aligns with brand positioning
Support influencer VIP and community engagement initiatives
Act as a brand ambassador in your local market

Key Metrics for Success KPIs

Revenue vs budget
Labor cost percent
Prime cost labor plus COGS
Guest satisfaction scores and reviews
Employee retention and engagement
Health inspection scores
Mystery shopper and internal audit scores

Qualifications

Five plus years of experience in a high volume or lifestyle driven restaurant
Proven success managing five million to fifteen million plus annual revenue locations
Strong leadership presence with the ability to inspire teams
Deep understanding of restaurant financials and cost control
Passion for hospitality food and guest experience
Experience working with brand driven or multi unit groups preferred
Strong communication and organizational skills

Leadership Profile What Success Looks Like