Company Description
Think Hospitality is a rapidly growing real estate development and hospitality company centered in the vibrant Miami Beach Arts District. Committed to fostering community for both locals and tourists, Think Hospitality operates boutique hotels such as The Plymouth, The Boulan, The Clinton, and South Beach Hotel. The company also manages innovative dining experiences, including Orange Blossom and Falsa Limonada. With an emphasis on local art and collaborations with cultural institutions like the Bass Museum and Miami City Ballet School, Think Hospitality creates unique, artful, and intimate experiences for its guests.
Role Description
We are seeking an experienced and hospitality-driven General Manager to lead operations at a premier restaurant in Miami Beach. The ideal candidate is a results-oriented leader with a deep understanding of upscale service, fine dining standards, team leadership, and financial performance. This role requires a passion for delivering exceptional guest experiences in a vibrant, high-profile setting known for its international clientele and elevated expectations. This is a full-time, on-site role and the General Manager will oversee daily operations, focusing on customer satisfaction and maintaining high standards of service. Responsibilities include P&L management, team leadership, hiring, training, budgeting, creating strategies to drive revenue, and ensuring operational excellence. The role also involves fostering a welcoming atmosphere for both staff and guests while addressing any issues that may arise.
Qualifications
- Strong P&L Management skills, including oversight of financial performance and cost control.
- Proven ability to lead and enhance Customer Service and ensure high levels of Customer Satisfaction.
- Experience in Budgeting and financial planning within the hospitality or fine dining industry.
- Expertise in Hiring, training, and developing team members to achieve exceptional service delivery.
- Excellent leadership, organizational, and problem-solving skills.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to detail.
- Previous experience in restaurant or fine dining management is highly desirable.
- Knowledge of food and beverage operations, health, and safety regulations.
- Strong communication skills and the ability to collaborate effectively with diverse teams and stakeholders.
Guest Experience & Service Excellence
- Ensure an exceptional and personalized dining experience for every guest.
- Lead the service team in delivering luxury hospitality standards.
- Manage VIP and high-profile guest relations with discretion and professionalism.
Operational Leadership
- Oversee daily operations including service flow, scheduling, and guest satisfaction.
- Ensure consistency in food quality, presentation, and timing by collaborating with culinary leadership.
- Maintain the ambiance, cleanliness, and presentation of the venue to reflect luxury standards.
Team Management
- Recruit, hire, and train top-tier talent for both front and back of house.
- Foster a team culture focused on professionalism, accountability, and excellence.
- Provide ongoing coaching, performance reviews, and leadership development.
Financial Oversight
- Manage budgets, labor costs, inventory, and vendor relationships.
- Monitor P&L statements and implement strategies to improve profitability.
- Drive revenue through upselling, events, and partnerships.
Compliance & Safety
- Ensure compliance with all health, safety, and liquor laws in the state of Florida.
- Maintain all licenses, permits, and regulatory requirements.
- Enforce sanitation and cleanliness protocols throughout the venue.
Brand & Community Engagement
- Uphold brand image and service standards at all times.
- Partner with marketing and PR for events, influencer engagement, and promotions.
- Represent the restaurant in the Miami Beach community and industry circles.
Qualifications:
- 5+ years of General Manager experience in a fine-dining or luxury restaurant.
- Strong leadership, communication, and interpersonal skills.
- Deep understanding of hospitality, guest service, and Miami's high-end dining scene.
- Proven ability to manage high-volume operations with attention to detail.
- Proficiency in restaurant systems (POS, inventory, labor management).
- Bilingual (English/Spanish) preferred.
Compensation & Benefits:
- Competitive base salary
- Health, dental, and vision insurance available
- Career growth within an upscale hospitality group
- Availability: Must be available to work days, evenings, weekends, and holidays as needed.
