Resort - Quick Service Manager

Help Deliver the Kalahari Experience  

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

Kalahari Resorts & Conventions is making waves in the Mid-Atlantic with our newest location in Spotsylvania, Virginia, expected to open late 2026. Our fifth resort will feature over 175,000 square feet of indoor waterpark fun, 900 family-friendly suites, and a massive convention center.  

Quick Service Manager 

Kalahari Resorts & Conventions is seeking a Quick Service Manager. Kalahari Resorts & Conventions is seeking a Quick Service Manager to help bring our high-energy Waterpark dining experience to life. In this role, you’ll support daily front-of-house and back-of-house operations, ensure consistent food quality and speed of service, and provide strong, hands-on leadership for teams delivering grab-and-go, quick-serve, and high-volume food production. 

As a QSR Manager, you’ll lead our fast-paced Waterpark dining outlets—keeping teams fully staffed, well trained, and energized to deliver quick, friendly service and quality food—so our guests can refuel without ever leaving the fun. 

As a member of our leadership team, you’ll embody our Promise to Lead with Love by guiding, supporting, and inspiring associates while creating exceptional guest experiences. Through positive leadership and operational excellence, you’ll foster a welcoming work environment that empowers your team to consistently deliver efficient, memorable service to every guest. 

This Position Is Slated to Be Filled in Mid-September.  

We’re taking our time to find the right fit — a visionary who leads with both creativity and humility. This process will include discovery calls, informal conversations, and in-person interviews as we approach to launch.  

Key Responsibilities 

• Oversee daily BOH operations, including prep, service, and closing in a high-volume setting  

• Lead kitchen team in executing standardized recipes and maintaining food quality  

• Ensure fast ticket times, clean workspaces, and food safety compliance  

• Assist with scheduling, labor management, and controlling food costs and waste  

• Coordinate with FOH and expo for smooth service and guest satisfaction  

• Support training and onboarding of new team members  

What We’re Looking For 

• General food and beverage knowledge is required.  

• Minimum 3 years of progressive management experience in a hotel, resort, or quick service setting preferred.  

• Experience with high volume operations of more than $5MM +  

• Prior restaurant or fast-food experience and staff supervision, overseeing teams of 25 or more associates, is required.  

• General knowledge and understanding of P&L statements.  

• Prior experience managing inventory, food cost, and labor cost required.  

• At least 2 years of directly related experience in high-volume food & beverage operations, such as an arena or stadium, is strongly preferred.  

• Ability to remain fluid during high occupancy times and in high stress situations.  

• Schedule availability must be flexible; this may include overnight.  

• Beneficial if bilingual in English and Spanish.  

A Sampling of Our Benefits  

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

Be Part of Something Extraordinary  

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |  

Kalahari Resorts & Conventions is an Equal Opportunity Employer.