Research Services Manager – Operations

Research Services Manager – Operations | People Manager Role

Washington DC or Chicago

LAW FIRM EXPERIENCE REQUIRED

Global Law Firm seeking a Research Services Manager – Operations (People operations). This role sits at the intersection of research strategy, vendor management, and people leadership.

This is a people manager role, responsible for leading, developing, and mentoring staff, while partnering closely with firm leadership and cross‑functional teams.

Key responsibilities include:

• Managing electronic and print research subscriptions, including renewals and vendor negotiations
• Ensuring contract compliance, licensing adherence, and usage monitoring
• Partnering with Contracts, Privacy, Security, and Procurement teams on terms and pricing
• Overseeing invoicing and vendor account management
• Leading and developing a team, including coaching, evaluations, and hiring recommendations
• Collaborating with attorneys and business services teams to promote effective use of research resources

A bachelor’s degree is required, with a Master’s or JD preferred