Quality Control Manager

The QA/QC/Warranty Manager will be responsible for evaluating owner warranty requests, scheduling subcontractors, and ultimately completing each warranty claim ensuring the highest level of service to the owner/client. This position identifies and coordinates warranty claims, proactively monitors resolution while promoting strong relationships with both internal and external customers.

Essential Functions

• Management of warranty claims. o Evaluate claims and determine the nature of the problem. If further clarification is needed, obtain all information prior to contacting the subcontractor.
• Within 24 hours of receipt of Warranty Claim from the Owner, provide the appropriate subcontractor notice of the claim via email.
• Works with Project Manager and Project Coordinator on the scheduling and coordination of the eleven (11) month warranty walk. Ensures all eleven (11) month warranty claims are resolved to the owner’s satisfaction.
• Conduct follow-up visits with the owner to assure customer satisfaction (i.e. 3 days, 5 days, 10 days, 30 days, 60 days)
• Hold subcontractors accountable for any substandard work and quality repairs.
• Maintain thorough documentation of all warranty-related communication.
• Provide accurate and timely information to General Superintendent and/or Vice President on the progress and scopes of warranty work.
• Evaluate subcontract performance as it relates to warranty requests. Provide up-to-date information to General Superintendent and/or Vice President as it relates to the quality of workmanship and details.
• Manage the correction of minor warranty-related issues such as paint, drywall, hardware, cleaning, concrete patches, trim carpentry, etc.
• Properly manage and maintain MYCON and rental tools/equipment. This includes maintenance records and a log of tools checked in and out.
• Perform inspections as directed on ongoing construction projects to ensure work is in accordance with construction documents. Inspections will principally address water and air intrusion
• Analyze the root causes of warranty claims and identify methods to reduce claims.
• Performs other position appropriate duties as required in a competent, professional, and courteous manner.

KNOWLEDGE, SKILLS & ABILITIES

• Strong consistent and exceptional customer service
• Competent in tool & job site safety
• Qualified and competent in using hand, power, and pneumatic pools
• Proficient in reading blueprints, plans, and specs.
• Ability to represent the company in a positive, professional manner with good communication skills.
• Experience working in a construction capacity preferred.
• Highly organized and detail-oriented
• Ability to manage multiple tasks efficiently.
• Physically capable of handling the various tasks that will most definitely be presented.
• Ability to think outside the box with creative problem solutions.
• Ability to utilize the electronic devices required to properly communicate and document claims.
• Conflict resolution skills to manage confrontational situations and maintain objectivity and a calm professional manner.

MINIMUM REQUIREMENTS

• 5+ years of QA/QC/warranty service required.
• High school diploma or equivalent required. Some college preferred.
• Intermediate practical knowledge of Microsoft Office (Word, Excel)
• Valid drivers’ license
• OSHA 10

PHYSICAL DEMANDS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential function soft his job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift and/or carry over 50+ pounds on a periodic basis and be able to push/pull over 50+ pounds on a periodic basis.
• The employee must be able to stand and/or walk at least five hours per day.
• The Employee must be able to work and adapt to outside temperature fluctuations such as the heat of the summer and the cold of the winter months.
• Reliable, predictable attendance at the scheduled site/office
• Ability to work in a sometimes stressful environment
• Ability to work collaboratively as part of a team