Join one of the largest and most successful privately held commercial real estate firms in the nation. St. John Properties is distinguished by our commitment to customer service, achievements in green building, and top-rated workplace culture.
Job Summary:
Monitor tenant accounts and collect all monies owed by tenants. Abstract/set-up lease documents. Provide ongoing maintenance of lease files, tenant billings, certificates of insurance and rent roll information.
Job Duties:
• Abstract all new leases and amendments, setting up and maintaining leases in property
management software. Compile lease folders and prepare package for review.
• Input daily cash receipts in property management software. Follow standard operating
procedure for monthly rent collections including late fees, legal proceedings, evictions, etc.
• Generate correspondence to tenants including notification of monthly payment instructions,
special billings, and changes to payments.
• Work with Property Managers and key stakeholders to research and correct outstanding issues
related to tenant accounts.
• Prepare tenant account reconciliations as needed.
• Notify Property Managers and Leasing Agents of expiring leases, and complete final
reconciliations, charges to account, and security deposit refunds.
• Prepare annual reconciliations of Common Area Maintenance and Real Estate Taxes; process
billing adjustments in property management software. Complete additional excel schedules for
water/sewer and trash usage as necessary.
• Prorate charges when needed and maintain all recurring charges in property management
software, including annual CPI adjustments.
• Meet with Property Managers monthly to ensure a well-coordinated AR collection and
certificates of insurance process.
• Generate other correspondence as required.
• Respond to requests for information from tenants or internal customers within 24 hours.
• Perform other job-related duties as assigned.
Job Qualifications:
• Bachelor's degree preferred, but equivalent professional experience will be considered
• Proficient in Microsoft Office, including word and excel
• Strong verbal and written communication skills
• Customer service background preferred
• Is detailed-oriented, well-organized and a self-starter