Program Manager

About the Role

This Senior Analyst, Marketing Operations role supports the planning, coordination, and execution of integrated marketing experiences. The position plays a key role in managing national and test planning cycles, aligning cross-functional teams, and helping advance marketing insights and analytics capabilities.

Key Responsibilities

• Lead end-to-end planning for national and test marketing cycles, including calendar development, milestone tracking, and cross-functional coordination.
• Drive quarterly planning cycles by collecting and aligning inputs from Brand, Product, Digital, Finance, and Insights teams.
• Facilitate kickoff and alignment sessions to define objectives, priorities, and business context.
• Maintain integrated planning calendars and ensure timeline accuracy across initiatives.
• Coordinate working sessions and governance meetings, including agenda creation, decision tracking, and follow-up.
• Prepare executive-ready bulletins, readiness documents, and summary materials to support launch planning and execution.
• Partner with Product, Menu, and Digital teams to identify dependencies, sequencing needs, and feasibility considerations.
• Support insights and analytics program coordination by aligning measurement capabilities with planning workflows.
• Identify process risks, gaps, and misalignments and recommend practical solutions.
• Maintain and improve planning tools, templates, and governance materials that support scalable operations.
• Coordinate internal and external milestones, including pre-reads, presentation content, and decision materials.
• Potentially support loyalty-focused planning initiatives by connecting experience planning with customer engagement strategy.

Qualifications

• 4+ years of experience in marketing operations, experience planning, program management, or cross-functional marketing coordination.
• Strong understanding of marketing planning, campaign execution, or product launch coordination.
• Experience working across Marketing, Product, Digital, Finance, and Insights teams.
• Proven ability to manage complex calendars, milestones, and interdependent workstreams.
• Excellent communication skills, including experience creating executive-ready presentations and materials.
• Comfort working in fast-paced, ambiguous environments with shifting priorities.
• Strong organizational, problem-solving, and stakeholder management skills.
• Proficiency with planning and collaboration tools such as Monday.com, Asana, Smartsheet, Excel, and PowerPoint.

Skills and Capabilities

• Strong program coordination and cross-functional planning skills.
• Ability to drive alignment across diverse stakeholder groups and competing priorities.
• High attention to detail and consistent follow-through.
• Ability to synthesize complex inputs into clear plans, summaries, and recommendations.
• Strong written and verbal communication skills.
• Proactive mindset with the ability to identify issues and suggest practical solutions.
• Experience creating scalable processes, templates, and planning frameworks.
• Ability to operate at both strategic and executional levels.