Program Coordinator 4

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Administration (IDOA):
IDOA helps to ensure the smooth function of state government, finding efficient and effective solutions to government-wide needs.

Role Overview:

The State Information Center Team Lead plays a pivotal role in ensuring the public receives accurate, timely, and customer‑focused assistance when engaging with state government. This position supports the daily operations of the State Information Center by leading front‑line communication efforts, maintaining the accuracy of the program database, and ensuring smooth, consistent workflow across all service channels—including phone, chat, and ticket requests.

The Team Lead acts as the primary support to the Program Director and assumes leadership responsibilities during their absence. This includes helping guide staff, ensuring service standards are met, resolving escalated inquiries, and coordinating information flow between team members. The role also contributes to improving communication lines between the public and state agencies by ensuring information provided is correct, up‑to‑date, and easy to understand.

Ideal candidates will bring:
• Strong attention to detail and accuracy in managing data, records, and knowledge bases
• Excellent communication and leadership skills, with the ability to support and guide team members
• Problem‑solving skills and the ability to make independent, sound judgments when assisting the public

This position typically operates on a standard 7.5‑hour day shift with no regular weekend or second‑shift requirements. Occasional flexibility may be needed to support essential program needs.

Salary Statement:

The salary for this position traditionally starts at $39,000.00 but may be commensurate with education or work experience.

The essential functions of this role are as follows:

• Research and compile information on specific aspects of the program such as procedures, needs and policies.
• Answer basic customer questions about program policies and procedures.
• Establish, organize, and maintain current and historical files related to the program.
• Collect information to help in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
• Maintain, organize, and monitor program assets.
• Schedule, prepare, and disseminate all program related training materials.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Individuals in this role should minimally be able to articulate or demonstrate the following:

• General knowledge of the program area.
• Working knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
• Ability to research and compile specific topics related to program area.
• Ability to communicate orally and in writing.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Specialized knowledge of accounting principles.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.