Production Support Specialist

Net2Source (N2S)
Plano, TX

Job Title : Production Support Engineer

Term: Full Time

Work Location : Plano, TX (Hybrid)


About the Role

Key Responsibilities

  • Provide L2L3 production support for business-critical applications.
  • Monitor and manage batch jobs using Autosys.
  • Troubleshoot job failures rerun jobs and handle scheduling issues.
  • Work on Oracle SQLPLSQL for data analysis issue investigation and fixes.
  • Support applications running on Unix Linux platforms.
  • Develop and maintain Shell scripts for automation and operational tasks.
  • Handle incident problem and change management following ITIL processes.
  • Perform root cause analysis RCA and implement preventive measures.
  • Coordinate with development database and infrastructure teams for issue resolution.
  • Ensure SLA compliance and timely communication to stakeholders.
  • Maintain production documentation SOPs and runbooks.
  • Participate in on call and shift based support as required.


Primary Skills

  • Production Application Support
  • Autosys Job Scheduler
  • Oracle SQL PLSQL
  • Unix Linux
  • Shell Scripting
  • Incident Management ITIL


Secondary Good to Have Skills

  • Monitoring tools Splunk AppDynamics Geneos etc
  • Ticketing tools ServiceNow Remedy Jira
  • Batch processing and job monitoring
  • Release and change management exposure
  • Basic database performance tuning
  • Banking Financial domain experience


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