Production Support Specialist

Job Title : Production Support Engineer

Term: Full Time

Work Location : Plano, TX (Hybrid)

About the Role

Key Responsibilities

• Provide L2L3 production support for business-critical applications.
• Monitor and manage batch jobs using Autosys.
• Troubleshoot job failures rerun jobs and handle scheduling issues.
• Work on Oracle SQLPLSQL for data analysis issue investigation and fixes.
• Support applications running on Unix Linux platforms.
• Develop and maintain Shell scripts for automation and operational tasks.
• Handle incident problem and change management following ITIL processes.
• Perform root cause analysis RCA and implement preventive measures.
• Coordinate with development database and infrastructure teams for issue resolution.
• Ensure SLA compliance and timely communication to stakeholders.
• Maintain production documentation SOPs and runbooks.
• Participate in on call and shift based support as required.

Primary Skills

• Production Application Support
• Autosys Job Scheduler
• Oracle SQL PLSQL
• Unix Linux
• Shell Scripting
• Incident Management ITIL

Secondary Good to Have Skills

• Monitoring tools Splunk AppDynamics Geneos etc
• Ticketing tools ServiceNow Remedy Jira
• Batch processing and job monitoring
• Release and change management exposure
• Basic database performance tuning
• Banking Financial domain experience