About the Role
We’re looking for a Product Specialist who combines strong technical knowledge of machinery with excellent customer service skills. In this role, you will support customers by answering product questions, guiding equipment setup, and assisting with troubleshooting. You will also work closely with our service teams to diagnose and resolve customer issues, ensuring customers receive timely and effective technical support.
This position also requires the ability to work hands-on with equipment when needed. You should be comfortable inspecting machines, performing basic repairs, and helping identify mechanical or electrical issues to ensure products are functioning properly.
Additionally, you will act as a bridge between our U.S. and China teams, helping communicate technical questions, product feedback, and operational issues with internal colleagues to improve product quality and the overall customer experience.
About MechMaxx
Founded in 2019, MechMaxx is a fast-growing provider of high-quality, affordable machinery and equipment designed for hardworking individuals and businesses. Built on values of trust, dependability, and customer satisfaction, we serve a wide range of industries with a focus on delivering value without compromising on quality.
What We Offer
● Base salary of $85,000 - $100,000 plus quarterly performance-based bonuses
● Hybrid schedule (3 days in office/2 days remote)
● Health benefits, PTO, and more
● A supportive, mission-driven culture with opportunities for growth
What You’ll Do
● Provide product-focused support to customers via phone, email, and ticketing systems
● Assist with machine setup, operation, and troubleshooting
● Perform hands-on inspection, diagnostics, and basic repair of equipment when necessary to identify mechanical or electrical issues.
● Provide product training and operational guidance to customers, dealers, and internal sales teams.
● Coordinate with engineers and service teams to resolve warranty or technical issues
● Share product feedback and insights with R&D to support continuous improvement
● Support order updates, delivery coordination, and warranty claims
What We’re Looking For
● 2+ years’ experience with machinery, tools, or industrial equipment (hands-on use, technical support, or related field)
● Fluency in Mandarin would be a plus
● Prior customer service or technical support experience
● Strong problem-solving, organizational, and communication skills
● Ability to explain technical concepts in clear, customer-friendly language
● Experience with tools like Salesforce, Zendesk or Gladly is a plus
● Bachelor’s degree preferred (or equivalent practical experience)
● U.S. work authorization required