Power Platform & Copilot Studio Support Specialist

Ford Global Career Site
Dearborn, MI

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

 

The Power Platform & Copilot Studio Support Specialist will provide engineering support for Microsoft Power Platform solutions, including Power Apps, Power Automate, and Copilot Studio. This role supports end users, makers, and business teams by troubleshooting issues, managing incidents, and enabling successful adoption of low-code/no-code solutions and AI-powered agents. This role combines strong customer service skills with technical knowledge of Microsoft 365, Power Platform governance, and conversational AI solutions. Key responsibilities include end-user & developer/maker support and management of Copilot Studio and Power Platform tenant services while providing continuous improvements for support operations.

Key responsibilities include end user support for Platform Governance & Security, Administration & Operations, Application Lifecycle Management, and AI adoption.

  • Provide help desk support for Power Platform and Copilot Studio-related issues via ticketing email, chat, and online meetings
  • Troubleshoot and resolve common issues with Power Apps, Power Automate flows, and Copilot Studio agents
  • Assist users with access issues, permissions, environment configuration, and licensing support
  • Follow established Power Platform and Copilot Studio governance, security, and DLP policies
  • Assist with environment management tasks, for example solution imports and basic environment troubleshooting
  • Help enforce best practices for naming, documentation, and solution lifecycle management
  • Maintain awareness of platform updates and feature changes
  • Create and maintain help desk documentation, FAQs, and troubleshooting guides
  • Contribute to internal knowledge bases and self-service resources
  • Work closely with platform admins, developers, and business stakeholders
  • Identify recurring issues and recommend process or platform improvements
  • Support Power Platform and Copilot Studio adoption initiatives and citizen developer enablement
  • Proactively resolve incidents and collaborate with Microsoft Support as needed.
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