Location: This is an in-office-based role (Santa Clara, CA.)
Employment Status: Full time, permanent contract. 40 hours PW.
Salary and benefits: Starting salary c. $140k. 401K, dental, vision and health.
Roles & Responsibilities
- Manage day-to-day maintenance of physical security systems across the assigned region, including incident logging, troubleshooting, vendor coordination, and tracking issues through to closure.
- Manage security installation and upgrade projects, including coordination with internal teams and external vendors, system programming, testing, and commissioning to ensure successful deployment.
- Support procurement of security hardware for projects and ongoing maintenance activities, including order tracking and delivery coordination.
- Coordinate with the Global Security team on project and service-related activities including regular project status updates.
- Perform routine configuration changes and updates within access control and video management systems.
- Create and maintain technical documentation related to security system design, installation, and maintenance.
Skills & Experience
- Experience working with incident or ticket management systems like ServiceNow and structured issue tracking processes.
- Experience coordinating with security integrators, vendors, and internal stakeholders to resolve issues and support project delivery.
- Ability to perform basic to intermediate configuration tasks within access control and VMS platforms; Lenel and Milestone certifications are a strong plus.
- Good documentation skills, with experience creating or maintaining technical procedures and system documentation.
- Strong verbal and written communication skills, with fluency in English to collaborate effectively with global teams.
- Working knowledge of networking fundamentals and basic network troubleshooting concepts.
- Working knowledge of databases, virtual machines, out of band management operations and IT troubleshooting processes.
- IT Certifications or background is a plus.
- Good interpersonal skills
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer (keyboarding)
- Ability to lift up to 15 pounds at times (reaching at or below shoulder level)
- Hear, understand and distinguish speech in person, by telephone or other remote means
- Clarity of vision with near visual acuity allowing reading and use of computers
Please Note
Parking is offsite.
The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.