Actively hiring "Payroll Coordinator" at New York, NY for position at a Hospital. pay rate is $30-$35/hr.
Please find below the Job Description:
- Job Title : Payroll Coordinator
- Duration : 3+ months possibility for extension
- Pay Rate : $30-$35/hr.
- Locations : New York, NY
- Schedule Notes: 8:00 AM - 4:00 PM
Job Description:
SUMMARY OF DUTIES AND RESPONSIBILITIES: Client Facility Payroll Ambassador will serve onsite as a liaison between local facility staff and Payroll. This role will provide customer service through several channels of communication while utilizing enterprise software and applying policies to solve employee’s inquiries.
General tasks and responsibilities include:
- Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures
- Resolved employee inquiries utilizing system tools, reports and policies and procedures
- Identify and escalate complex issues and provide follow-up/ closure
- Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries
- Complete payroll and timekeeping related forms
- Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages
- Collaborate with all areas of Payroll and HR to resolved employee issues
- Provide coverage for Payroll Shared Services Call Center
- Participate in trainings and review of communications to stay updated on applicable software, policies and procedures
- Participate in special projects and perform all other duties as assigned
Department Preferences:
- High school
- 1+ years of related customer service/payroll experience
- Knowledge/experience in customer service delivery
- Strong technology and computer skills
- Proven experience in providing excellent service to customers
- Payroll experience
Professional Competencies:
- Ability to prioritize multiple projects and work well under pressure due to volume and urgent nature of inquiries
- Strong Functional/Technical skills
- Plans, prioritizes, and organizes work effectively to produce measurable results
- Strong research, communication, and problem-solving skills
- Ability to deal with demanding customers and escalations
- Excellent written/oral communication
Benefits:
Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.
