The Payroll Specialist II serves as an initial point of contact for U.S. payroll and select human resources functions. This role supports employees and managers by responding to payroll‑related inquiries via phone and email and assists with payroll processing, compliance, and HR services delivery.
About the Role
This role supports employees and managers by responding to payroll‑related inquiries via phone and email and assists with payroll processing, compliance, and HR services delivery.
Responsibilities
- Maintain a 100% commitment to safety policies and procedures
- Process U.S. payroll and support year‑end reporting activities
- Coordinate resolution of payroll issues using a case management system
- Assist with the implementation and administration of HR programs, policies, and procedures in compliance with applicable regulations
- Reconcile payments and complete required reporting for applicable fees and costs
- Provide HR system support by researching and resolving system issues, unexpected results, or process gaps
- Assist with validation and testing of HRIS system updates and configuration changes (Workday experience preferred)
- Develop and maintain process and procedure documentation for HR services delivery, including manager workflows, billing processes, integrations, and vendor funding support
- Support HR services related to future business acquisitions
- Process employment verifications, garnishments, and unemployment claims
- Partner with third‑party vendors to research and resolve issues
- Perform additional duties as assigned
Qualifications
- Demonstrated experience with U.S. payroll processing
- Working knowledge of multi‑state payroll tax regulations
- Bachelor’s degree with 5+ years of relevant experience, or equivalent experience in an HR or payroll services role
- Advanced experience using Excel and other Microsoft Office applications
- Strong understanding of payroll, benefits, and human resources policies and practices
- Ability to maintain strict confidentiality of sensitive information
- Strong listening skills with the ability to apply policies and resources to resolve issues
- Effective interpersonal and communication skills, both written and verbal
- Ability to work independently and collaboratively in a team environment
- Comfortable working in an evolving or undefined setting
Required Skills
- Excellent verbal and written communication skills with professional phone etiquette
- Ability to handle sensitive and stressful situations with professionalism and discretion
- Strong organizational and prioritization skills; able to interact effectively with individuals at all levels
- High attention to detail with strong problem‑solving skills in a fast‑paced environment
- Advanced computer proficiency, including Microsoft Excel, Word, email, and HR/payroll systems
Preferred Skills
Excellent benefits, generous PTO and annual bonus opportunity!
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
