Patient Financial Service Representative

Insight Global
Anaheim, CA

Hiring a Financial Counselor in Anaheim, CA!


  • Fully On-Site in Anaheim
  • M-F 8am-4:30pm
  • 6month contract to hire


Required Skills & Experience

  • Experience with insurance verification
  • Strong understanding of deductibles, copays, and coinsurance
  • Knowledge of authorization requirements
  • Experience with claim submission and follow-up
  • Understanding of payer types including Commercial, Medicare, Medi‑Cal, HMO, and PPO
  • Ability to clearly explain benefits and how they impact a patient’s bill
  • Comfortable collecting payments upfront and discussing financial options
  • 6+ months experience in a related healthcare financial role
  • High School Diploma or GED

Nice to Have Skills & Experience

  • Experience in a commercial claims hospital environment
  • Familiarity with claims portals or systems
  • Prior experience in a high-volume call or business office setting

Job Description

The Financial Counselor supports the Business Office by managing patient financial intake and back-end claims operations. This role is primarily administrative and data-driven, with limited patient-facing interaction, and requires strong knowledge of insurance verification, claims processing, and payer requirements. Approximately 10% of the role involves patient interaction, while the majority focuses on data entry, auditing, claims submission, and high-volume inbound/outbound calls.