Patient Access Representative

Job Title: Patient Access Specialist

Pay: $18–$22 per hour

Job Type: Contract-to-Hire

Location: Little Falls, MN

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Position Summary

Our client is seeking a Patient Access Specialist to support patient registration, scheduling, insurance verification, and financial clearance activities within a large healthcare organization. This role serves as a key point of contact for patients and plays an important role in ensuring a smooth and positive patient experience while maintaining accurate records and compliance with healthcare regulations.

Key Responsibilities

• Greet and assist patients in person and over the phone
• Schedule, reschedule, and confirm patient appointments
• Register patients and maintain accurate demographic information
• Verify insurance eligibility, benefits, referrals, and authorizations
• Collect co-pays, deductibles, and outstanding balances
• Explain financial responsibilities and payment options to patients
• Obtain required consent and privacy documentation
• Coordinate with providers, clinical staff, and insurance companies to support patient care
• Maintain compliance with HIPAA and organizational policies
• Utilize electronic medical record (EMR/EHR) systems such as Epic, Cerner, or similar platforms

Required Skills

• Excellent customer service and communication skills
• Strong attention to detail and data accuracy
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of insurance verification processes and medical terminology
• Proficiency with computer systems and electronic medical records
• Strong problem-solving and conflict-resolution skills

Qualifications

• High school diploma or GED required
• Associate degree or healthcare-related certification preferred
• 1–2 years of healthcare registration, scheduling, patient access, medical office, call center, or customer service experience preferred
• Experience with insurance verification, referrals, and prior authorizations preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.