Operations Manager

About Us:

Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA, MENA and APAC. Working from clinical development to commercialization, our end-to-end services remove barriers to launch, increase access and optimize brands. Capabilities span across consulting, communications, global supply chain, regulatory compliance, medical affairs, medical communications, medical information, field (msl, sales, virtual), access, agency, research, digital, and in-licensing.

We have over 3.5K employees, $3 billion in annual revenue, over 200+ multinational partners, and deliver medications to more than 180 countries.

Uniphar US operations include integrated services from Uniphar Clinical, Uniphar Logistics, Uniphar Medical, and Uniphar Commercial including Access and Supply chain.

We deliver exceptional results driven by trust, innovation, and our patient-first culture.

Check out our EVP and why you should work for us:

https://uniphar.euwest01.umbraco.io/media/44rfphln/uniphar-pharma_evp_2024_pdf_v2.pdf

US Uniphar Website: www.uniphar.us

Why Join Us?

Competitive salary

Comprehensive benefits: health, dental, vision, 401(k) match, and more.

A collaborative, flexible work environment that supports career growth.

Opportunity to make a global impact in the dynamic life sciences industry.

Uniphar Logistics is a leading provider of sustainable 3PL solutions supporting pharmaceutical, medical‑device, and life‑science partners. Our GMP‑compliant, ISO 13485–validated facility delivers temperature‑controlled warehousing, logistics, value‑added services, and exceptional customer support.

This role will lead the Operations and Logistics function for Uniphar Global Sourcing within the North Carolina facility. The individual will be expected to continually drive innovation and efficiencies across operations, logistics, and facilities with a view to delivering an efficient, focused and dedicated warehouse-as-a-service to all Business Units operating within the facility. They should be aligned with the Global Operations team and collaborate with key group strategic projects both within the US and globally.

Key Skills & Experiences

• Hold a degree in Supply Chain or Engineering or a related field
• Have 10-15 years’ experience in a similar role within a fast paced, high volume, low margin and a highly regulated environment.
• GMP/GxP experience is important.
• Lean Six Sigma is highly desirable.
• Data analytics and PowerBi experience strongly preferred.
• Experience working with third‑party logistics (3PL) providers is highly desirable.
• Be a high potential individual who is comfortable with autonomous work.
• Have demonstrable experience of leading and developing successful teams.
• Be highly flexible, resilient and comfortable working at a fast pace.
• Have significant experience in driving transformation change and managing complexity.
• Have an entrepreneurial flare with an innate ability to identify new opportunities.

Key Outcomes & Responsibilities

• Lead, motivate and support a cross-functional team in the day-to-day running of the warehouse across a multi-business unit operation.
• Develop, maintain & report on-going operational KPI’s to all business units operating within the facility.
• Drive operational excellence within the facility to deliver the highest level of customer satisfaction.
• Plan work schedules and assign duties to maintain adequate staffing levels that ensure all operational activities are performed effectively and capable of responding to fluctuating workloads.
• Ensure that the appropriate systems, training, and processes are in place to maintain and improve on the delivery of a best-in-class service to the Business Units.
• Work closely with the Commercial, Quality and Regulatory teams to ensure the highest operating standards across the infrastructure.
• Implement processes and frameworks that foster creativity and ingenuity, whilst maximizing efficiency and productivity with a focus on sustainability.
• Reduce operating costs by driving efficiencies and continuous process improvements across the Business Units.
• Maintain ownership of annual budget together with adherence to approved budget spends to include Cap Ex, transport costs, payroll etc.
• Manage the labor, transport, energy and facilities budgets within the facility as well as the management of key relationships with multiple GxP and non-GxP vendors.
• Coordinate internal and external stakeholders to ensure operational projects are delivered on time, within scope and budget.
• Interpret the strategy of the business units and determine innovative solutions that will support strategy implementation.
• Champion, develop and implement new operational initiatives that will reduce costs and increase competitiveness of the Business Units.

Operational Performance, Process Optimization & Continuous Improvements

• Identify process and system gaps, lead and drive initiatives and efficiencies to include:
• ASN, route and network planning.
• System, process and transportation improvements.
• Planning and implementation of Health & Safety system across the site.
• Sustainability and ESG initiatives.
• Oversee the optimization usage of current systems. Improve system usage effectiveness and reporting capability.

Work Environment & Physical Requirements

• Mostly controlled but potentially varying internal environmental conditions, including temperature and noise changes within acceptable safety levels typical to a warehouse environment.
• Work may involve long-term standing, sitting, and frequent walking throughout areas such as warehouses, re-packaging, or Engineering labs and navigating common hazards related to these areas.
• Must be able to carry, lift and push/pull up to 30 pounds frequently and up to 50 occasionally.
• Must be able to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk.
• Weekend and overtime work may be required.
• Additional physical duties may be required as necessary.

Equal Opportunity Employer

Uniphar recognizes the right of an individual to work and to advance on the basis of merit, ability, and potential. It is the policy of Uniphar to ensure that job applicants are considered, and that employees are treated during employment, without regard to their race, color, religion, creed, sex, national origin, age, physical or mental disability, veteran status or Vietnam-Era veteran status, citizenship, marital status, domestic partnership status, familial status, gender identity, sexual orientation, legally protected medical condition (including pregnancy, childbirth, or related medical condition), genetic characteristics or other characteristic, condition or classification protected by federal, state, or local law. Uniphar is committed to the principles of equal opportunity and resolves to ensure equal opportunity in all employment practices.