Shermco Industries:
Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Additionally, our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and local Repair Service Centers, places Shermco in a position to handle all things electrical, all done with an emphasis on safety and client service. Shermco is ISO certified, a member of EASA, AWEA, PEARL and is accredited by NETA, PEV, SKF & ANAB. Shermco Industries is a founding member of NETA and has one of the largest field services divisions in the industry.
Position Summary:
The Operations/General Manager will be responsible for overseeing the day-to-day operations of the company, this includes managing staff, ensuring efficient processes, and maintaining high levels of customer satisfaction.
Essential Responsibilities
-Manage and supervise staff, including hiring, training, coaching/mentoring, and doing performance evaluations
-Foster and promote a positive culture within direct report team and collaborating teams
-Demonstrate the company's Core Values throughout your work responsibilities including Commitment to Safety, Accountability for Performance, Commitment to Excellence, Service to our Customers
-Act as a guide for all members of the team to ensure the processes, procedures and standards are consistently delivered and adhered to, both at the department and Company level
-Develop and implement operational policies and procedures to ensure efficiency and effectiveness
-Collaborate with other departments to ensure seamless operations and customer satisfaction
-Ensure compliance with all relevant regulations and standards
-Ensure that the team regularly participates in and complies with Company safety programs; employees have necessary new hire safety training, and that annual or periodic safety training is completed for all department employees; assist in the development, implementation and enforcement of workplace safety policies and procedures and with investigations of any accidents/incidents occurring in the department.
-Ensure the satisfactory resolution of concerns or issues, intervening in the more complex or sensitive issues with respect to customers, contracts, human resources, or safety
-Manage budgets and allocate resources appropriately
-Monitor and analyze operational performance metrics to identify areas for improvement -Identify and implement new technologies and processes to improve operations
-Provide regular reports to senior management on operational performance and progress towards goals
-Occasionally perform field work to support the team and business needs
Requirements:
-Bachelor's degree in engineering (electrical preferred) or other technical degree OR a bachelors degree in business management or operations management or relative with some experience in an electrical field (or something adjacent)
-5+ years of Operations leadership or GM experience, with full P&L ownership, people management, client interfacing and satisfaction and experience growing a business, ideally in a field services or engineering type services environment
-Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines.
-Excellent communication and interpersonal skills to effectively communicate with all types of staff, including laborers, trades, technical, professional, management and senior or executive management.
-A professional demeanor and a commitment to a high level of customer service
-Ability to analyze data and make informed decisions
-Experience with budget management and resource allocation
-Knowledge of relevant regulations and standards
-Experience with implementing new technologies and processes