Operations & Client Experience Manager

ELM is a restored 1860s historic church in downtown Nashville, reimagined as a modern venue for weddings, corporate gatherings, concerts, productions, nonprofit events, private celebrations, and cultural experiences.

Designed with both hospitality and functionality in mind, ELM blends historic architecture with thoughtful event-driven design to create one of Nashville’s most distinctive event spaces. Our goal is simple: create unforgettable experiences through exceptional service, operational excellence, and a space that feels timeless, elevated, and alive.

ELM is seeking a full-time Operations & Client Experience Manager to help lead the day-to-day execution of the venue and ensure every event runs at the highest level.

This role is equal parts operations manager, logistics coordinator, client liaison, and problem solver.

You will help oversee the moving parts that make events successful while also creating a seamless and welcoming experience for clients, guests, vendors, and partners.

The ideal candidate is highly organized, calm under pressure, adaptable, hospitality-minded, and takes genuine pride in creating environments that look and feel exceptional.

This is a hands-on role for someone who enjoys ownership, thrives in fast-moving environments, and is willing to jump between strategy and execution at any moment.

No two days will look exactly the same.

• Oversee operational planning and execution for events at ELM
• Coordinate event logistics from load-in to load-out, including setup, timing, vendor flow, and breakdown
• Manage event timelines, layouts, floor plans, and venue readiness
• Conduct venue walkthroughs before and during events
• Ensure all spaces are clean, staged, organized, and guest-ready
• Maintain operational standards throughout events and troubleshoot issues in real time
• Assist with venue turnover between events

• Serve as a primary point of contact for clients during the planning and execution process
• Guide clients through logistics, timelines, and venue procedures with professionalism and clarity
• Coordinate with planners, caterers, rental companies, florists, AV teams, entertainers, photographers, and production crews
• Build strong relationships with vendors and partners
• Help create a polished, calm, and welcoming experience for every client and guest

• Assist with day-to-day venue operations and organizational systems
• Coordinate maintenance needs, supplies, inventory, and overall venue presentation
• Maintain event documentation, calendars, timelines, and operational checklists
• Help improve internal systems and workflows as the company grows
• Assist ownership with operational planning and venue management initiatives

• Coordinate event staff, security, venue assistants, and support personnel
• Help maintain a strong culture of professionalism, hospitality, and accountability
• Be willing to step in wherever needed to help the team succeed

• 3+ years of experience in event operations, hospitality, venue management, luxury service, production, or related fields preferred
• Strong organizational and communication skills
• Ability to manage multiple projects simultaneously
• Professional, polished, and client-facing demeanor
• Strong attention to detail and problem-solving ability
• Comfortable working evenings and weekends
• Comfortable in a fast-paced, physically active environment
• Ability to lift, move, and assist with event setup when needed
• Experience with hospitality software, event management systems, or CRM platforms is a plus

• Calm under pressure
• Highly dependable
• Resourceful and proactive
• Hospitality-oriented
• Operationally minded
• Creative and adaptable
• Strong sense of ownership
• Anticipates problems before they happen
• Takes pride in details and presentation

This is an opportunity to join a growing venue at an exciting stage and play a meaningful role in shaping the guest experience and operational culture from the ground up.

You’ll work closely with ownership, gain exposure to a wide variety of events and productions, and help build one of Nashville’s most unique event destinations.

• Competitive salary based on experience
• Opportunity for growth within a rapidly growing venue brand
• Flexible, entrepreneurial work environment
• Access to a creative and design-forward hospitality space in downtown Nashville

Please send your résumé, relevant experience, and a brief introduction explaining why you’d be a strong fit for ELM.