Our client is seeking a sophisticated, hands-on Luxury Retail Operations Manager to lead the operational build-out and launch of their second U.S. flagship boutique in the Miami Design District, while helping establish the operational infrastructure for future domestic expansion. This is a rare opportunity to help build the operational blueprint of an emerging global luxury Jewelry Maison in the U.S.
Must have:
- Luxury flagship opening experience
- Strong project management and execution capabilities
- Entrepreneurial mindset with the ability to thrive in fast-paced environments
- White-glove luxury operating standards
- Solutions-oriented leadership style
- Exceptional organizational and communication skills
- Polished executive presence
Core Responsibilities:
Store Development & Flagship Opening Execution
Lead all operational aspects required to successfully open the Miami flagship, including:
- Construction coordination with general contractors, architects, and vendors
- Permit tracking and municipal approvals
- Certificate of Occupancy readiness
- Fire alarm approvals and inspections
- Elevator certification and inspections
- HVAC commissioning
- Electrical activation and meter setup
- ADA compliance verification
- Security system installation, CCTV, and vault readiness
- POS, telecom, Wi-Fi, and back-office infrastructure setup
- Insurance compliance and COI management
- Vendor scheduling and site access coordination
- Final punch-list oversight
- Opening readiness audits and operational launch execution
Luxury Boutique Operations
Establish and maintain operational excellence across all boutique functions, including:
- SOP development and implementation
- Opening and closing procedures
- Client hospitality standards
- Packaging standards and inventory management
- Inventory controls, cycle counts, and shrink prevention
- Jewelry handling protocols
- Repair and aftercare operations
- Vendor procurement and facilities management
- Payroll and scheduling systems
- KPI reporting and operational dashboards
Merchandising & Client Experience Support
Partner closely with retail leadership to ensure operational execution supports an exceptional client experience:
- Fixture procurement and installation
- Showcases, vitrines, safes, and millwork coordination
- Lighting calibration and maintenance
- Visual merchandising operational setup
- Branded packaging replenishment and inventory management
- Catering and hospitality coordination
- VIP salon operational standards
- Launch events and in-store experience execution
Security & Compliance
Oversee all security and compliance protocols, including:
- Vault security procedures
- Armored transport coordination
- Alarm monitoring systems
- Inventory audits and cycle counts
- Emergency procedures and safety readiness
- Operational compliance audits
Please submit your resume for consideration!
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