The Onsite Technical AV Project Manager will lead and direct projects in accordance with customers' established criteria and standards. The individual will be based at the customer site in downtown Houston and should have at least 5 years of project management experience, with strong AV technical knowledge.
The primary responsibility of the Onsite Technical AV Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation.
Provide pre-sales support. There is an expectation for the Onsite Technical AV Project Manager to engage with the customer teams to adequately scope and agree on the schedule.
Manage project delivery. The Onsite Technical AV Project Manager shall ensure that the project delivers the agreed solution, remains within baseline budget, and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual shall manage project delivery, ensure that in-line customer standards are met, and define the program methodology. This includes rigorous project scope control and management of change variations. They will also communicate with key stakeholders regarding the status of their projects. Project set-up, resources, and operations are efficiently managed within the wider program team.
Ensure client satisfaction. The Onsite Technical AV Project Manager will ensure client satisfaction and expectations are met, and that escalations are handled effectively. They shall act as the single point of contact between DMS and the client, whilst being accountable for all project-related escalations.
Project team management. The Onsite Technical AV Project Manager needs to be able to lead teams effectively in both on-site and remote environments. The individual shall act as a people manager and provide feedback to the relevant line managers. The Onsite Technical AV Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. They shall also coach and mentor project team members and colleagues.
Behavioral skills. As corporate citizens, they shall act as role models to the teams. They shall display assertiveness and serve as an example in client satisfaction. The Onsite Technical AV Project Manager shall possess advanced communication, influencing, and negotiating ability. They shall demonstrate confidence and the ability to manage large teams. They should be detail-oriented and have powerful problem-solving abilities.
Strong business acumen and proficiency in AV technology are required. The individual shall be an expert in project change management and have a clear understanding of project life cycles.
Key Responsibilities:
In this position, you will be required to:
- Leads and directs concurrent standard or complex projects
- Engage with stakeholders to take projects from original concept through final implementation
- Provide customer support by working with customer teams to scope and deliver the specified solution
- Ensure that the project delivers the as-sold solution, remains within the baseline budget, and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manage delivery of the project, including rigorous scope control and change management
- Ensure client satisfaction and manage escalations, acting as a single point of contact to the client
- Act as a people manager and enable project teams to deliver against performance objectives
Requirements: Education, Training, and Experience:
Education
- Advanced Degree or relevant project management qualification
- Preferred PMP certification
- Prince 2 advantageous
- Audio Visual Credentials
Experience
- At least 10 -14 years' working experience
- Minimum 10 years’ experience within a project delivery environment
- Minimum of 5 Years project management experience, as a Project Manager or Snr Project Manager, preferably in a multi-national technology services environment (AV, VC, IPT preferred)
- Minimum 3 years’ experience in working within global or multi-national projects
- Must have a demonstrated ability to work with international clients, and have international experience of working with European, North American, and Asian teams, or a combination thereof, in the delivery of projects
- Proven client engagement experience
- Experience managing expectations when balancing alternatives against business and financial constraints
- Experience in commercial project management, i.e., managing project Revenue, Invoicing, Cash Flow, Costs, Profitability, and Margin. Not only internal budget and cost management.
- Willingness to travel to client location
Personal Attributes and skills required:
Skills and knowledge
- Knowledge and understanding of the Audio Visual and Video Collaboration industry
- Knowledge and understanding of the IT industry environment and business needs
- Assertive with client satisfaction orientation
- Motivational and inspirational leader with superior decision-making skills and assertiveness
- Demonstrate adequate team leadership, motivation ability, and business acumen
- Good understanding of, responsibility for, and ability in all aspects of the full project life cycle
- Proactive approach and a service-oriented aptitude
- Advanced verbal and written communication, negotiation, and influencing skills
- Strong business acumen and good understanding of general technology concepts
- Competence in project management
- Proven ability to remotely manage direct reports and remain in full control of teams
Attributes
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately and with judgement
- Ability to engage with a variety of stakeholders and colleagues at all levels
- Ability to work in high-pressure situations
- Ability to establish and manage processes and practices through collaboration and the understanding of business
- Ability to manage urgent and complex tasks simultaneously
- Willingness to travel to client locations
Supervisory Responsibility: Yes.
Position Type/Expected Hours of Work: Full-time, 40 hours per week.
Additional Eligibility Qualifications:
- Full clean driving license
- US Passport/Valid Work Authorization/Clean background check
- This position requires participation in the E-Verify program for employment eligibility verification
