Primary City/State:
Phoenix, ArizonaDepartment Name:
Mobile Mammography SatelliteWork Shift:
DayJob Category:
Clinical CareGreat options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve, and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.
At Banner MD Anderson Cancer Center, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.
As an Oncology Patient Services Navigator, you will guide patients and their families through the complexities of the healthcare system with compassion and clarity. You’ll coordinate key administrative aspects of care, including patient scheduling, registration, needs assessments, insurance verification, documentation, and data tracking, while partnering closely with clinical teams to support timely diagnoses, treatments, and a seamless patient experience.
The ideal candidate brings experience in healthcare coordination, particularly in areas such as patient scheduling, insurance verification, follow-up, and data management. Preferred backgrounds include oncology, breast imaging, radiology, women’s health, or patient navigation. Highly organized, detail‑oriented, and empathetic, you will support patients from initial outreach through results follow-up and play an important role in advancing a community-based mobile screening program by identifying barriers to care and connecting patients with needed resources.
Schedule: Monday - Friday between 8am-6:30pm (Occasional Saturday)
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.POSITION SUMMARY
This position is responsible for providing personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments, insurance verification, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a timely diagnosis and treatment to optimize patient outcomes and ensure seamless experience for the patient and their family. This position assists with providing resources to help the patient maintain optimal care by identifying barriers and assisting with additional resource support.
CORE FUNCTIONS
1. Collaborates with clinical team in providing adequate resources to patients with identified barriers to reduce or remove barriers.
2. Gathers and completes necessary data/documentation requirements and escalates for problem resolution.
3. Utilizes Banner’s phone system to communicate to patients or external providers professionally and effectively. Maintains the highest standard of quality calls following HIPAA policies for patient privacy.
4. Reviews medical records and/or test results to determine appropriate next steps in coordination of care or scheduling.
5. Coordinates with physicians and providers to optimize patient outcomes and collaborates with the patient and referring physician to solicit information needed to determine appropriate physician alignment for consultation.
6. Manages multiple appointments, utilizing the scheduling systems to ensure thorough communication across the multiple disciplines.
7. Works independently to determine how to best accomplish functions within established procedures and makes decisions related to patient care coordination.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Medical terminology, Medical Assistant Training, Patient Care Technician or Certified Nursing Assistant Training.
Two years of health care experience required.
Requires excellent time management and problem-solving skills, ability to meet constantly shifting deadlines and timelines and excellent customer service and recovery skills.
PREFERRED QUALIFICATIONS
Bachelor’s degree in related field preferred.
Working towards obtaining a Patient Navigation Certification.
Additional related education and/or experience preferred.
EEO Statement:
Our organization supports a drug-free work environment.
Privacy Policy: