Operations & Tenant Relations
- Maintenance Coordination: Oversee the lifecycle of service requests from initial submission through to resolution and final tenant satisfaction check.
- Occupant Communications: Act as a primary liaison for tenants, delivering timely updates and managing correspondence regarding building news or issues.
- Digital Records Management: Ensure the integrity of company databases by accurately inputting and updating tenant profiles and account information.
Vendor & Contract Management
- Contract Administration: Facilitate the bidding process, secure necessary approvals, and manage vendor agreements from execution to project closeout.
- Compliance Tracking: Proactively collect, monitor, and renew Certificates of Insurance (COIs) to ensure all contractors meet risk management standards.
- Inventory & Procurement: Audit office and building supplies, handle purchasing, distribute materials, and verify invoice accuracy for reconciliation.
Risk Management & Field Support
- Claims Support: Streamline the insurance process by documenting incidents, monitoring claim progress, and coordinating with adjusters and legal counsel.
- Property Inspections: Perform periodic on-site visits to audit building conditions and verify that systems are functioning at peak efficiency.
Administrative & Team Collaboration
- Office Operations: Direct incoming inquiries, oversee office technology upgrades, and manage the scheduling rotation for on-call technicians.
- Cross-Functional Support: Provide flexible assistance to colleagues to maintain seamless daily operations and meet team goals.
